Open to opportunities

Ashley Wriley

@ashleywriley

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IT specialist experienced in technical support, troubleshooting hardware, software, and networks to improve uptime.

United States

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What I'm looking for

I seek a collaborative IT role focused on technical support, network administration, and cybersecurity, where I can reduce downtime, improve user experience, and grow in security engineering.

I am an IT specialist with hands-on experience providing technical support to hundreds of end users, managing Windows and macOS environments, and performing network configuration and monitoring. I have supported cloud migrations, developed standard operating procedures for IT teams, and maintained high customer satisfaction through clear communication and fast issue resolution. I focus on reducing downtime, improving collaboration, and enforcing security best practices.

I hold advanced degrees in information technology and computer science with a concentration in cybersecurity and have led projects that improved data flow efficiency by 20% and built a machine-learning intrusion detection system with 95% accuracy.

Experience

Work history, roles, and key accomplishments

Stocker/Cashier

Dollar General

Oct 2013 - Sep 2016 (2 years 11 months)

Performed cashier and stocking duties including transaction processing, inventory restocking, and customer service to maintain store operations and presentation.

Customer Service Point of Sale Inventory Management Time Management Communication Multitasking Problem Solving Attention To Detail

Education

Degrees, certifications, and relevant coursework

Colorado Technical University

Master of Science, Computer Science

2024 - 2025

Activities and societies: Developed a real-time intrusion detection system using machine learning with 95% accuracy; conducted vulnerability assessments and penetration testing and completed a cybersecurity capstone on robust security measures and remediation of misconfigured data.

Master of Science in Computer Science with a concentration in Cybersecurity Engineering, completed April 2024–April 2025, focused on threat detection and vulnerability assessment.

Colorado Technical University

Master of Science, Information Technology

2022 - 2024

Activities and societies: Led the IT Infrastructure Optimization project to design and implement a scalable enterprise network, improving data flow efficiency by 20%.

Master of Science in Information Technology completed October 2022–February 2024, including a capstone on designing and implementing a scalable enterprise network.

Colorado Technical University

Bachelor of Science, Information Technology

2021 - 2022

Activities and societies: Implemented security protocols in a Database Security Enhancement project to reduce vulnerabilities; completed an IT capstone focused on file recovery and cost–benefit analysis of encryption methods.

Bachelor of Science in Information Technology with a specialization in Network Management, completed March 2021–October 2022.