Open to opportunities

Edwin Blebu

@edwinblebu

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Accomplished data analyst and technical support specialist.

United States

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my data analysis skills.

I am an accomplished data analyst and technical support specialist with a comprehensive background in business analysis, project management, and system implementation. My experience includes facilitating student surveys, data retrieval, and analysis to meet accreditation standards at Sacred Heart University. I excel in gathering and analyzing business requirements, leading initiatives to improve processes, and liaising between technical and non-technical stakeholders.

Throughout my career, I have demonstrated a proven ability to meet stringent deadlines and manage data-driven projects. At Sacred Heart University, I generated data-driven insights and proposed procedural improvements while leading faculty in conducting trend analysis and performance metrics. My collaborative approach and strong problem-solving skills have allowed me to work independently on complex business and technical issues, ensuring effective communication and successful project outcomes.

Experience

Work history, roles, and key accomplishments

Program Data Analyst & Academic Coordinator

Sacred Heart University

Jul 2023 - Aug 2024 (1 year 1 month)

Managed program data for accreditation and academic reviews, facilitated student surveys, and led data analysis initiatives. Improved processes through data-driven insights and coordinated the academic calendar.

Data Analysis Project Management Accreditation Reporting Trend Analysis

Senior Technical Support Specialist

Sacred Heart University

Oct 2017 - Jun 2023 (5 years 8 months)

Led the implementation of audiovisual support processes and coordinated system upgrades. Transitioned academic departments to remote learning during the pandemic and developed training materials for IT teams.

Technical Support Remote Learning Transition Training Development

Remote Technical Support Analyst

Apple Inc.

Oct 2015 - Feb 2017 (1 year 4 months)

Provided top-tier technical support for Apple customers, exceeding resolution standards and enhancing troubleshooting efficiency across hardware and software platforms.

Customer Service Technical Support Troubleshooting

Technology Support Specialist

Jones Day

Jul 2013 - Jul 2015 (1 year 11 months)

Served as the primary IT contact for the San Diego office, troubleshooting technical issues and leading upgrades for laptops and telephony systems for legal staff.

IT Support Technical Troubleshooting Network Management User Support

Education

Degrees, certifications, and relevant coursework

Sacred Heart University

Master of Business Administration, Management

2019 - 2021

Completed a Master of Business Administration with a focus on Management, covering topics such as Managing Change, Corporate Financial Management, and Strategic Integration.

University of San Diego

Bachelor of Arts, Political Science

2009 - 2013

Earned a Bachelor of Arts in Political Science with a Minor in Communications, focusing on the principles of political systems and effective communication strategies.