Open to opportunities

William Schaefer

@williamschaefer

I'm the team lead of a group of production techs, designing customer dashboards, creating reports, and providing software, hardware, and support.

United States

Message

What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation.

● 5+ yrs in customer tech support: Team lead (3) and systems engineer (5) for an industry leader in the technology space

● Tech support team lead: (3+ yrs): Spearheaded 10+ hardware device rollouts worth over $1 mill. for industry leaders in sectors including automotive, healthcare, and food distribution, providing accurate reporting, quality testing, and on-time delivery

● Systems Engineer (5+ yrs): Assisted in the design and implementation of systems and hardware with the help of sr. engineers.

● Language: Native in English, conversational in Japanese (2-yr course completed and studied abroad in Japan)

Experience

Work history, roles, and key accomplishments

Current

Team Lead/Support

Current

OmniQ

Nov 2020 - Present (5 years)

● Lead customer software/hardware tech support team of 3 specialists for 5 biggest client accounts of OmniQ (70% S/W and 30% H/W)
● Image, deploy, and manage/trouble shoot software on Windows and Android devices (Zebra, Honeywell,
Unitech, Dell, Lenovo).
● Resolve hardware break-fix issues and manage peripheral devices (printers, docks, monitors)

SQL Excel Linux Windows Android Project Management Customer Relationship Management Technical Troubleshooting Workflow Optimization Team Leadership Microsoft Office Suite Time Management

Data preparation lead

Consolidated Direct Mail

Jan 2015 - Nov 2020 (5 years 10 months)

● Managed and coordinated 10-15 high volume print jobs weekly for major advertisers in the dental,
medical, and political sectors.
● Processed over 1Mion mail pieces/mo, achieving 98% data accuracy using the guidelines set by the USPS.

Project Management Data Processing Time Management

Education

Degrees, certifications, and relevant coursework

Salt Lake Community College

Certificate in Japanese Language Study, Japanese Language

2021 - 2023

Engaged in Japanese Language Study, enhancing language skills and cultural understanding.

Western Governors University

Bachelor of Business Management, Business Management

2016 - 2022

Completed a Bachelor's in Business Management, focusing on leadership, project coordination, and customer relationship management. Developed skills in managing complex projects and providing excellent service in dynamic environments.