Chike Uraih

I’m a Results-driven Administrative Virtual Assistant and Customer Support Specialist with 10+ years of experience providing executive administrative support, customer service excellence, chat support, and operational coordination in remote and customer-facing environments. I improve customer satisfaction by streamlining administrative workflows, managing high-volume communications, and strengthening stakeholder communication.

I’ve managed executive calendars for Paramount Students (scheduling 250+ monthly meetings with 99% accuracy), coordinated daily email correspondence to reduce response turnaround time by 45%, and supported 80–100 customers daily through live chat and email while maintaining a 97% customer satisfaction score. I also maintain accurate CRM records for 5,000+ student and client accounts, and I’ve reduced document retrieval time by 50% by implementing streamlined document management and filing procedures.