Owoyemi bolu
@owoyemibolu
Versatile professional with experience in customer service and team management.
NigeriaWhat I'm looking for
I am a versatile and results-driven professional with over 3 years of experience in customer service, team management, and administrative support. My journey has equipped me with the ability to multitask and solve problems effectively while maintaining efficient workflows. I am currently seeking to leverage my diverse skills as a Virtual Assistant to provide comprehensive support and drive operational excellence.
In my recent role as Team Head at Jomav Homes and Properties, I successfully led a team of over 10 members, improving overall productivity by 75%. I developed strategic plans that resulted in a 30% increase in client acquisition and coordinated virtual meetings to enhance team collaboration. My previous positions have honed my skills in customer relationship management and data analysis, allowing me to maintain a 98% customer satisfaction rate and streamline communication processes.
Additionally, I have experience as a freelance Virtual Assistant, where I provide remote support to small business owners, utilizing tools like Trello and Google Workspace to enhance productivity. I am passionate about contributing to a team that values operational excellence and continuous improvement.
Experience
Work history, roles, and key accomplishments
Freelance Virtual Assistant
Self Employed
Jan 2022 - Present (3 years 5 months)
Providing remote support to small business owners, including email management and scheduling. Utilizing tools like Trello and Google Workspace to enhance productivity.
Team Head
JOMAV HOMES AND PROPERTIES
Apr 2023 - Present (2 years 2 months)
Leading and mentoring a team of over 10 members, I improved productivity by 75% and increased client acquisition by 30% through strategic planning. I also coordinated virtual meetings and managed multiple projects to ensure timely and quality deliverables.
Deputy Team Head
JOMAV HOMES AND PROPERTIES
Jan 2022 - Apr 2023 (1 year 3 months)
Assisted in overseeing daily operations, achieving a 20% improvement in team efficiency. Collaborated on KPI distribution and implemented CRM strategies that increased customer satisfaction by 15%.
Cashier
EPIPHANY VETS NIGERIA LTD
Jan 2021 - Feb 2021 (1 month)
Processed over 100 transactions daily with 100% accuracy and reconciled daily cash flows. Implemented a digital payment system that increased transaction speed by 30%.
Customer Service Officer
JOMAV HOMES AND PROPERTIES
Jan 2021 - Jan 2022 (1 year)
Managed over 50 customer inquiries daily while maintaining a 98% satisfaction rate. Developed a comprehensive customer database and improved information retrieval through a new filing system.
Accountant/Receptionist
SILVER LINE HOTEL AND SUITES
Jan 2021 - Feb 2021 (1 month)
Managed front desk operations, handling over 50 guest check-ins/check-outs daily. Maintained financial records and coordinated with teams to ensure guest satisfaction.
National Youth Service Corp
CHAMPION BREWERIES PLC, UYO
Sep 2018 - Sep 2019 (1 year)
Analyzed sales data and prepared weekly reports while assisting in inventory management, which reduced stockouts by 25%. Collaborated with teams to streamline order processing.
Education
Degrees, certifications, and relevant coursework
FEFederal Polytechnic Ado Ekiti
Higher National Diploma, Marketing
2016 - 2018
Completed a Higher National Diploma (HND) in Marketing, focusing on advanced marketing strategies, consumer behavior, and market research techniques.
FEFederal Polytechnic Ado Ekiti
National Diploma, Marketing
2013 - 2015
Completed a National Diploma (ND) in Marketing, gaining foundational knowledge in marketing principles, sales techniques, and customer service.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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