Owlama Anzaku
@owlamaanzaku
I build websites and deliver organized, client-focused virtual support.
NigeriaWhat I'm looking for
I've built and deployed e-commerce, nonprofit, and AI-powered web applications while providing organized, client-focused support.
At SAFOME Consults, I handled customer inquiries and complaints, followed up with clients, supported lead generation, and helped convert sales through clear communication, active listening, and problem-solving. During my IT Support and Data Analyst internship at the Industrial Training Fund, I provided first-line technical support, maintained records and databases, and supported website-related and administrative tasks.
I independently developed Shopify Mobile Store, AZUEYI Elderly Care Foundation's website, and Mind Haven, an AI-based mental-health screening application validated at 87.9% Random Forest model accuracy. I'm open to remote and international opportunities where I can support clients, manage information, and learn new workflows quickly.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Saafome Consults
Mar 2023 - Jun 2026 (3 years 3 months)
Handled 70–80 daily customer interactions by phone, email, WhatsApp, and Zendesk live chat for a 200+ client base, maintaining timely, professional communication on every channel. Resolved recurring customer complaints through structured follow-up and needs-based problem solving, contributing to an 87% client retention rate.
IT Support & Data Analyst Intern
Industrial Training Fund (ITF)
Mar 2025 - Aug 2025 (5 months)
Served as first point of contact for end-user technical issues, diagnosing problems by phone and via Zendesk and managing follow-up emails and calls to minimize downtime. Prioritized and scheduled support calls by urgency, coordinating calendar availability across the support queue.
Education
Degrees, certifications, and relevant coursework
Bingham University
Bachelor of Science, Computer Science
Grade: 4.69/5.00
B.Sc. in Computer Science with a CGPA of 4.69/5.00, recognized as the Best Graduating Student in the Department of Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Portfolio
shopifymobilestore.comJob categories
Skills
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