At Domestic & General, I handled 70–100+ inbound and outbound customer calls daily, recommending protection plans and managing account enquiries, renewals, cancellations, and payment queries. I worked within FCA-regulated processes and achieved sales, quality, and compliance targets.
At Vodafone, I managed customer interactions about mobile, broadband, upgrades, and account services. I consistently achieved and exceeded sales targets while maintaining high customer satisfaction scores.
At Ummah Welfare Trust, I handled calls, emails, and enquiries, resolved customer concerns, and updated records. I also processed appointments, confirmations, and customer requests.
As Assistant Manager at Arise Gas, I scheduled appointments, coordinated daily operations, and maintained attendance records using Microsoft Excel and internal systems. Earlier, I worked in warehouse operations at DPD and Amazon, and served customers as a Sales Assistant at Lazzat Bakery.
