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@owaismulla
Driven Customer Success Account Manager specializing in tech sales.
I am a Customer Success Account Manager with over three years of experience in tech sales and account management. My expertise lies in building strong client relationships, driving revenue growth, and ensuring exceptional customer experiences. I manage high-value accounts and streamline sales processes through automation, delivering strategic, data-driven solutions that enhance efficiency.
At ProDT Consulting Services, I have successfully transitioned into a Customer Relationship and Acquisition Manager role, overseeing the entire sales cycle from lead generation to customer onboarding. My efforts have resulted in a 95% customer retention rate and a 15% increase in cross-sell and upsell opportunities. I am passionate about leveraging my skills in SaaS models and consultative sales to drive customer engagement and satisfaction.
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Work history, roles, and key accomplishments
ProDT Consulting Services
Oct 2022 - Present (3 years 1 month)
As an Account Manager, I oversee sales activities across Europe, the Middle East, the US, and India. My role includes managing high-value accounts, improving customer retention, and driving revenue growth through effective lead generation and client acquisition strategies. I have successfully increased lead-to-demo conversion rates and strengthened customer relationships, achieving a 95% retention
Quixy
Mar 2022 - Sep 2022 (6 months)
In my role as a Pre Sales Executive, I identified sales opportunities and managed accounts from prospecting to qualification. I drove lead generation across multiple regions and utilized sales engagement tools to enhance team productivity. My efforts contributed to improved customer feedback and operational efficiencies.
Goodera
Oct 2021 - Mar 2022 (5 months)
As a Lead Generation Executive, I conducted market research for virtual volunteering events and assisted with lead mining. I collaborated with various teams to identify ideal prospects and provided insights on CSR and sustainability, contributing to strategic plans for company expansion.
Degrees, certifications, and relevant coursework
Bachelor of Management Studies, Marketing
2018 - 2021
Completed a Bachelor of Management Studies with a focus on Marketing, gaining insights into various marketing strategies, consumer behavior, and business management principles.
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