Open to opportunities

Aakriti Garg

@aakritigarg

Message

Customer Success driving adoption, renewals, and revenue growth for B2B SaaS.

India

Message

What I'm looking for

I seek a customer-success-focused role where I can drive adoption, reduce churn, and expand accounts through strategic onboarding, executive engagement, and measurable growth.

I am a Customer Success Manager with 6+ years of B2B SaaS experience across fintech and creative platforms, focused on driving adoption, renewals, and expansion through structured onboarding and executive alignment.

At Adobe I cultivated executive stakeholder relationships, owned renewals end-to-end, and exceeded upsell targets across Creative Cloud, Document Cloud, and Acrobat Sign — accelerating customer workflow efficiency and strengthening retention.

I have a proven track record in enterprise onboarding, pipeline improvement, outbound demand generation, and consultative engagement that consistently drives expansion, reduces churn, and improves customer lifetime value.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Account Manager

Current

Adobe

Apr 2025 - Present (11 months)

Owned renewals end-to-end and cultivated executive stakeholder relationships, achieving 100%+ quarterly upsell targets across CreativeCloud, DocumentCloud, and Acrobat Sign while accelerating customer workflow efficiency by 40%.

& Customer Success Renewals Upselling Stakeholder Management Product Demonstrations Enterprise Onboarding Cross Functional Collaboration

Customer Success Advocate

EntaSolutions

Nov 2022 - Mar 2025 (2 years 4 months)

Drove onboarding, training, and feature adoption for enterprise clients across ₹1.5M–₹5M accounts, improving pipeline quality by 60% and driving 25% customer growth through consultative engagement.

Onboarding Client Training Customer Growth Consultative Selling Account Management Relationship Management

Sales Development Representative

Increff

Apr 2022 - Oct 2022 (6 months)

Led outbound campaigns across five territories securing demo appointments and RFQs (avg. ticket size ₹150,000), improving demo turnaround time by 75% and boosting closure rate by 20%.

Outbound Sales Lead Generation Demo Scheduling RFQ Sales Operations Pipeline Management Cold Outreach CRM

Sales Development Representative

ITILITE

Aug 2021 - Mar 2022 (7 months)

Managed end-to-end engagement for small SaaS accounts and exceeded pipeline quotas by 113% (Q4'21) and 105% (Q1'22) through targeted outbound and qualification efforts.

SDR Qualification Quota Attainment CRM

Sr. Marketing Associate

Ravstack

Apr 2020 - May 2021 (1 year 1 month)

Generated 100+ executive-level leads in six months via CEO LinkedIn outreach, built the CEO's LinkedIn profile and doubled social post outreach while securing two project awards within three months.

Demand Generation Social Media Strategy Lead Generation Content Marketing HubSpot Brand Development

Research Analyst

Walkwel

Oct 2018 - Jan 2020 (1 year 3 months)

Conducted in-depth market and competitor research across 50+ modules and supported product and go-to-market efforts by analyzing higher-education software requirements.

Market Research Competitive Analysis Product Research Report Writing Education Technology Data Analysis

Education

Degrees, certifications, and relevant coursework

Indian Institute of Management Bangalore

Executive Education / Certificate, Business / Management

Completed executive education and certificate programs in Entrepreneurship, Customer Relationship Management, Finance, and Advanced Corporate Strategy.