Open to opportunities

Sanchita Dey

@sanchitadey

Message

I drive customer adoption, retention, renewals, and expansion across SaaS, fintech, retail, and telecom accounts.

India

Message

What I'm looking for

I'm looking for a customer-facing SaaS role where I can improve adoption, reduce churn, lead QBRs, build trusted client relationships, and partner cross-functionally to drive renewals and expansion.

I've spent 8.5+ years building customer relationships and revenue across SaaS, fintech, retail, and telecom. At Simplify360 | Nextiva, I managed 30+ SMB, mid-market, and enterprise accounts while improving adoption, retention, and expansion opportunities.

I lead discovery sessions, onboarding, product training, and QBRs that connect client goals to measurable business outcomes. I use product-usage insights and proactive engagement to identify at-risk accounts, reduce churn, and maintain 95%+ CSAT.

My work spans Customer Success, Account Management, and inside sales, including managing lead generation, demos, negotiations, and closures at Simplify360. I also supported sales and account development at Halis Consulting / Certptime, ITILITE Technologies, and Happay.

I work closely with Product, Engineering, Sales, Marketing, Finance, and Support to turn customer feedback into better platform usage and process improvements. My toolkit includes Salesforce, HubSpot, Tableau, Outreach, Apollo, Freshdesk, Zendesk, Intercom, Jira, Simplify360, Sendinblue, and LinkedIn Sales Navigator.

Experience

Work history, roles, and key accomplishments

Customer Success Associate

Simplify360 | Nextiva

Feb 2021 - Nov 2025 (4 years 9 months)

Managed 30+ SMB, mid-market, and enterprise accounts across Telecom, Fintech, Retail, and E-commerce. Led onboarding, training, QBRs, and retention strategies, achieving 95%+ CSAT and reducing churn.

Customer Success Account Management Relationship Management Onboarding Product Training QBR Churn Reduction Upselling Cross Selling Salesforce Tableau Outreach Apollo HubSpot CRM Stakeholder Management Data Analysis

Inside Sales Manager

Simplify360

Feb 2021 - Oct 2022 (1 year 8 months)

Managed the full inside sales cycle including lead generation, demos, negotiations, and closures. Consistently closed 70–80 leads per quarter, contributing directly to revenue targets.

Inside Sales Lead Generation Product Demonstrations Negotiation Pipeline Management Sales Coordination CRM

Sales Relationship Manager

Halis Consulting / Certptime

May 2020 - Jan 2021 (8 months)

Closed $800–$1000 per course with interested professionals via inside sales. Executed targeted email campaigns, managed LinkedIn outreach, and improved lead quality.

Inside Sales Email Marketing LinkedIn Outreach Lead Generation Campaign Analysis Content Input

Inside Sales Manager

ITILITE Technologies

Nov 2018 - Oct 2019 (11 months)

Delivered product demos, managed inbound inquiries, and converted prospects. Created custom demo accounts and collected detailed requirement analysis, achieving quarterly targets.

Product Demonstrations Inbound Sales Requirement analysis Sales Targets Data Insights

Account Development Executive

Happay (VA Tech Ventures)

Aug 2017 - Oct 2018 (1 year 2 months)

Generated pipeline through targeted outreach via email, LinkedIn, and calls. Supported sales with demos, product walk-throughs, and account analysis, closing accounts like Spykar Lifestyle and KPG Auto.

Outreach Email LinkedIn Sales Support Product Demonstrations Account Analysis Pipeline Generation