Owais Akhter
@owaisakhter
I build enterprise ServiceNow solutions that automate and optimize IT services.
PakistanWhat I'm looking for
I've delivered enterprise ServiceNow solutions for Virtelligence, Inabia Software & Consulting, Ripton Solutions, Net2Apps, and CreaTech Business Solutions across ITSM, ITOM, ITAM, CMDB, GRC/IRM, HRSD, Service Portal, and GenAI.
I automate workflows with Flow Designer, business rules, integrations, and APIs, reducing manual effort by 30–40%, improving SLA compliance by 20%, and reducing incidents by 25%. I've led upgrades, platform optimization, CMDB governance, Discovery, Service Mapping, vulnerability response, and secure enterprise integrations.
I'm focused on using technical innovation and platform expertise to drive transformative IT service management solutions while mentoring teams and delivering scalable, enterprise-aligned outcomes.
Experience
Work history, roles, and key accomplishments
Sr. ServiceNow Developer/Administrator
Virtelligence
May 2026 - Present (3 months)
Design, develop, configure, and administer the ServiceNow platform, developing solutions across ITSM, ITOM, ITAM, CMDB, SPM, GRC/IRM, and Service Portal. Manage integrations, CMDB, and platform performance, and provide technical leadership and mentoring.
Education
Degrees, certifications, and relevant coursework
Shah Abdul Latif University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Shah Abdul Latif University, Khairpur, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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