Syed Bokhari
@syedbokhari
I am a Senior ServiceNow developer driving enterprise automation and AI-enabled platform solutions.
PakistanWhat I'm looking for
I am a Senior ServiceNow developer with eight years of experience delivering enterprise-level implementations across ITSM, CSM, HRSD, ITOM, SPM, SAM, GRC and CMDB/CSDM frameworks. I specialize in scripting, Service Portal customization, Flow Designer, Virtual Agent, Now Assist and integrations to improve processes and user experience.
I have led Order Management/SOM projects, implemented AI-driven Now Assist capabilities, and standardized data governance for CMDB and CSDM. I am continuously expanding my skills in AI and ML to drive platform automation, operational efficiency and measurable business outcomes.
Experience
Work history, roles, and key accomplishments
ServiceNow Administrator/Developer
Upwork / Fiverr
Feb 2017 - Oct 2022 (5 years 8 months)
Delivered end-to-end ServiceNow implementations for multiple clients, configuring ITSM, HRSD, CSM and ITOM modules, building custom portals and integrations to improve automation and user experience.
Java Web Developer
Upwork
Jun 2016 - Jan 2017 (7 months)
Built responsive Java web front-ends and backend database schemas, optimizing UI/UX and SQL queries to improve application performance and maintainability.
Education
Degrees, certifications, and relevant coursework
RURiphah International University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Riphah International University, Lahore.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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