Umair Sani
@umairsani
IT service delivery and project management executive driving service excellence and transformation.
What I'm looking for
I am an IT service delivery and project management executive with 15+ years leading global programs across US, EMEA, and APAC, delivering enterprise-grade solutions, multi-million-dollar portfolios, and measurable operational improvements. I specialize in ITIL-based service governance, incident/change/problem management, and seamless project-to-BAU transitions while ensuring compliance with ISO 27001, GDPR, and PCI DSS.
I have a track record of delivering 99.99% service availability for AI and enterprise clients, driving process automation and migrations (VMWare to KVM, MySQL to Greenplum), and building cross-functional teams through training, recruitment, and capability building. I am recognized for stakeholder influence, strategic mindset, and commitment to continuous improvement, having supported major clients and scaled operations across telecom, banking, and technology sectors.
Experience
Work history, roles, and key accomplishments
Senior Manager, Service Delivery
Afiniti
Jul 2013 - Present (12 years 3 months)
Led end-to-end service delivery for enterprise AI CX programs across US, EMEA and APAC, managing a $11M+ portfolio and ensuring 99.99% availability while meeting strict SLAs and improving client satisfaction.
Senior Project Manager
Ovrlod
Jan 2012 - Jun 2013 (1 year 5 months)
Led a cross-functional PMO of 30+ to deliver large-scale digital experiences across MENA for Fortune 500 clients, establishing Agile governance and improving delivery velocity and stakeholder satisfaction.
Manager, IT
TradeKey.com
Nov 2008 - Feb 2012 (3 years 3 months)
Led development and operational rollout of subscription digital marketing features that increased paid subscriptions by 13%, generating $1.7M+ incremental revenue and drove sprint planning and release governance.
Chief Solutions Architect
Entellics
Mar 2008 - Oct 2008 (7 months)
Designed and implemented company-wide project management and delivery frameworks, introduced CI/CD and environment provisioning, and led pre-sales solution scoping and capability-building programs.
Software Engineer
TradeKey.com
Aug 2007 - Mar 2008 (7 months)
Developed product features including an XMPP/Jabber-based multi-protocol instant messaging solution to improve real-time buyer–supplier engagement.
Solutions Architect
Corporits
Jun 2006 - Jul 2007 (1 year 1 month)
Delivered IBM Lotus Notes/Domino enterprise workflow solutions and standardized SDLC and delivery frameworks to improve reliability and supportability for mid to large-scale clients.
Analyst
Emmaculate
Jan 2003 - Jun 2006 (3 years 5 months)
Delivered enterprise IT solutions including change-management workflow automation and CRM systems, and built an OCR-powered automated card application system for a major bank.
Education
Degrees, certifications, and relevant coursework
SZABIST, Karachi
Master of Science, Computer Science
2003 -
Activities and societies: Winner of 14th All Pakistan AQ Khan / KRL software competition
Completed a Master's program in Computer Science at SZABIST, Karachi.
SZABIST, Karachi
Bachelor of Science, Computer Science
2002 -
Completed a Bachelor's program in Computer Science at SZABIST, Karachi.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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