SIsalman iqbal
@salmaniqbal
Dynamic IT professional specializing in ServiceNow and software engineering.
PakistanWhat I'm looking for
I am a ServiceNow Specialist with over 10 years of experience in the IT industry, focusing on ITSM and CSM implementations. My journey has led me to become an Associate Platform Architect, where I lead end-to-end ServiceNow Phone integration projects. I am passionate about driving operational efficiency and enhancing service delivery through innovative solutions.
Throughout my career, I have overseen ServiceNow activities across various regions, including the USA, UK, LATAM, and Pakistan. My extensive background in .NET, .NET Core, and Xamarin has equipped me to develop optimized, scalable solutions that meet complex business challenges. I thrive in collaborative environments and actively contribute to pre-sales engagements, ensuring alignment between technical solutions and business objectives.
Experience
Work history, roles, and key accomplishments
Associate Platform Architect
10Pearls
Jan 2024 - Present (1 year 6 months)
Provided leadership and direction across Configurations, Integrations, incident management, and support issues. Coordinated with the Command Center and other stakeholders to continuously improve processes and align them with best practices. Responsible for change management and workflow customization to accommodate various compliance requirements.
Principal Software Engineer
10Pearls
Jan 2022 - Present (3 years 6 months)
Created and implemented new processes to improve the reliability, repeatability, and efficiency of Configuration Management. Extensively wrote server-side scripts and developed Business Rules, UI Actions, UI Scripts, and Notifications as part of customizing ServiceNow. Managed various ServiceNow ITSM & CSM projects as a Technical Lead.
ServiceNow Instructor
Remote
Jan 2022 - Present (3 years 6 months)
Provided training and mentoring to students in preparation for apprenticeships in major IT companies. Developed and delivered a curriculum that addresses course objectives. Utilized innovative classroom techniques and methodologies that involve students in challenging learning opportunities.
Staff Software Engineer
10Pearls
Jul 2020 - Present (5 years)
Led the technical development of ServiceNow ITSM and CSM modules, ensuring successful project delivery. Developed best practices and guidelines to improve software quality in ServiceNow projects. Enhanced product performance across CSM and ITSM systems through rigorous optimization.
Senior Software Engineer
10Pearls
Dec 2018 - Present (6 years 7 months)
Developed REST APIs for data integration, ensuring efficient communication between systems. Transformed legacy VB.NET code to .NET Core, enhancing performance and scalability. Managed sprint backlogs and optimized project execution through team collaboration.
Software Engineer
Auriga Solutions
Jan 2016 - Present (9 years 6 months)
Executed full software development life cycle (SDLC), ensuring high-quality deliverables. Developed and validated software testing methods to enhance product reliability. Troubleshot and upgraded existing systems to improve functionality and user experience.
Software Engineer
GoodCore Software, Inc
Sep 2014 - Present (10 years 10 months)
Developed and executed project plans, ensuring timely completion of deliverables. Analyzed user requirements and software specifications for optimal solutions. Collaborated with teams to implement technical designs and best practices.
Education
Degrees, certifications, and relevant coursework
NED - UET (University of Computer & Emerging Sciences)
Masters in Computer & Information Technology, Computer & Information Technology
Provided leadership and direction across Configurations, Integrations, incident management, and support issues. Coordinated with the Command Center and other stakeholders to continuously improve processes and align them with best practices. Responsible for change management and workflow customization to accommodate various compliance requirements.
FAST – NUCES (National University of Engineering & Technology)
Bachelors in Computer Science, Computer Science
Created Identified and implemented new processes to improve the reliability, repeatability, and efficiency of Configuration Management. Extensively wrote server-side scripts and developed Business Rules, UI Actions, UI Scripts, and Notifications as part of customizing ServiceNow. Experience in implementing ServiceNow ITSM & CSM modules to enhance service delivery, IT operations, customer service,
Availability
Location
PakistanAuthorized to work in
Job categories
Interested in hiring salman?
You can contact salman and 90k+ other talented remote workers on Himalayas.
Message salmanFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
