At Rizviz International Impex, I work as part of a ServiceNow development team, designing, developing, configuring, and maintaining solutions across multiple modules. I implemented ITSM processes for Incident, Problem, Change, Request, and Knowledge Management.
I developed CSM case automation using Business Rules, Flow Designer, notifications, SLAs, and assignment logic. I also configured customer and consumer data, case forms, security, and REST-based integrations with external systems.
My work at Rizviz International Impex also includes HRSD solutions, CMDB configuration and management, custom applications, and inbound and outbound REST integrations. I supported Enterprise Architecture processes and configured Vulnerability Response and Business Continuity Management capabilities.
Before that, at Visnext, I developed and maintained web applications using JavaScript, HTML5, and CSS3, integrating REST APIs and third-party services. I hold CSA and CAD certifications, along with Micro Certifications in Flow Designer and Scaled Agile Frameworks 2.0.
