Oussama EL M
@oussamaelm
I support customers, retail operations, and IT systems through hands-on troubleshooting and reliable service.
United StatesWhat I'm looking for
I've supported customers and fast-paced retail operations at ALDI, Whole Foods, Harris Teeter, and inDrive, handling payments, grocery orders, inventory, stocking, and customer inquiries.
I've also provided hands-on IT support at Benarko and a local IT store, building and repairing workstations, configuring Windows and Linux systems, troubleshooting hardware and networks, and supporting firewall operations.
Experience
Work history, roles, and key accomplishments
Provided fast and friendly customer service while assisting shoppers. Operated registers, processed payments, restocked shelves, and maintained store cleanliness following ALDI standards.
Restocked shelves and displays during overnight shifts to ensure store readiness for morning customers. Organized backroom inventory, rotated products for freshness, and worked independently to meet nightly stocking goals.
Personal Shopper
Whole Foods
Nov 2023 - Feb 2024 (3 months)
Selected, packed, and prepared high-quality grocery orders for pickup and delivery. Communicated with customers regarding substitutions, product availability, and special requests while meeting strict time goals.
Provided fast and friendly customer service while assisting shoppers. Operated registers, processed payments, restocked shelves, and maintained store cleanliness following ALDI standards.
Responded to customer inquiries via chat and email across multiple platforms including Freshdesk and Salesforce. Managed and resolved customer complaints, identified escalation issues, and provided clear product and service information.
IT Administration Assistant
Benarko
Dec 2021 - Nov 2022 (11 months)
Added, upgraded, and replaced workstation components including hard drives, RAM, and graphics cards. Built and configured desktop computers, set up peripherals, and assisted with firewall management and network operations.
IT Technician
Local IT Store
Aug 2018 - Sep 2018 (1 month)
Installed, repaired, and configured Windows and Linux operating systems. Performed hardware upgrades, diagnostics, and repairs, and assisted users with hardware, software, and network issues through help desk channels.
Education
Degrees, certifications, and relevant coursework
Northern Virginia Community College
English Studies, English
2025 - 2025
Studied English at Northern Virginia Community College from January to May 2025.
Sidi Mohamed Ben Abdellah University
Computer Networking, Computer Networking
2018 - 2023
Pursued studies in Computer Networking at Sidi Mohamed Ben Abdellah University from 2018 to 2023.
OFPPT Vocational School
High School Diploma, Vocational Studies
2015 - 2019
Earned a High School Diploma from OFPPT Vocational School from 2015 to 2019.
Ibn Al-Haytam High School
High School, General Studies
2013 - 2015
Attended Ibn Al-Haytam High School from 2013 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Oussama?
You can contact Oussama and 90k+ other talented remote workers on Himalayas.
Message OussamaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
