Open to opportunities

Hasana Albert

@hasanaalbert

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Aspiring IT professional skilled in troubleshooting, hardware/software support, and analytical problem-solving.

United States

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What I'm looking for

I’m looking for an Information Technology opportunity where I can use strong analytical problem-solving, hands-on troubleshooting, and reliable work ethic to support users and contribute to smooth service delivery.

I’m pursuing a role in Information Technology where my strong work ethic and analytical problem-solving skills can add value to an organization. I completed technical training including CompTIA A+ and Cisco IT Essentials: PC Hardware and Software, strengthening my foundation in troubleshooting and core IT concepts.

In an IT support internship, I provided hands-on support by troubleshooting hardware and deployment issues across multiple locations using a ticketing system. I’m also experienced in customer/client support and team collaboration from front-end and produce support roles, where I helped resolve issues, maintained organized workflows, and ensured efficient service delivery.

Experience

Work history, roles, and key accomplishments

Intern

Project Home

Mar 2026 - Apr 2026 (1 month)

Provided hands-on IT support by troubleshooting hardware and deployment issues across multiple locations using a ticketing system. Collaborated with a team and participated in regular meetings to report progress, resolve issues, and support efficient service delivery.

IT Support hardware troubleshooting Deployment Ticketing Systems Issue Resolution Team Collaboration Service Delivery

Cashier/Stocker

Dollar Tree

Jan 2025 - Feb 2026 (1 year 1 month)

Delivered friendly, efficient customer service by greeting shoppers, processing purchases accurately, and assisting customers as needed. Supported store operations by restocking merchandise, maintaining a clean and organized environment, and working closely with team members.

Customer Service Cash Handling Store Operations Cleaning And Organization Team Collaboration

Front-End Team Member & Produce

Giant Food Stores

Oct 2023 - May 2024 (7 months)

Supported customers at checkout by resolving self-service issues and handling transactions accurately and professionally. Maintained organized work areas by managing inventory, preparing products, and following consistent processes to support efficient operations.

Customer Support Checkout Assistance Transaction Processing Inventory Management Process Adherence Team Collaboration

Education

Degrees, certifications, and relevant coursework

Tech Impact ITWorks

Technical training program (ITWorks), Information Technology

2026 - 2026

Activities and societies: Training and professional development; certifications: CompTIA A+ and Cisco IT Essentials: PC Hardware and Software.

Completed 250+ hours of technical training and 100+ hours of corporate-level professional development. Earned CompTIA A+ and Cisco IT Essentials: PC Hardware and Software certifications.