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Rafael User

@rafaeluser5

Senior IT Support Specialist focused on cloud, endpoint management, and network,Windows Mac OS, Generally Customer support

Netherlands

Message

What I'm looking for

I’m looking for a role where I can secure reliable technology operations end-to-end—cloud services, endpoint management, and troubleshooting—while improving device lifecycles and automation. I thrive with practical teams that value ownership, uptime, and clear problem-solving.

I’m an experienced IT professional with a strong background in cloud technologies, device management, and network infrastructure. I’ve specialized in Azure-based service management and delivered efficient, effective solutions for hardware, software, and network-related issues across Windows, Linux, and macOS.

In my recent role, I manage and optimize cloud-based services using Azure to ensure seamless connectivity and functionality across endpoints. I use Intune for mobile device management and endpoint protection, administer Active Directory for user management and access control, and support macOS devices through JAMF with streamlined device enrollment and management.

Across multiple environments, I’ve led device deployment and system lifecycles—using SCCM and Windows Autopilot for imaging, deployment, and troubleshooting; automating onboarding with DEP and related tools; and managing Linux (Ubuntu/MAAS) through patching, monitoring, and performance optimization. I’m equally comfortable with end-user support via Jira, technical troubleshooting on-site or remote, and collaborating on IT projects like migrations, upgrades, and network improvements.

Experience

Work history, roles, and key accomplishments

IT Systems Engineer

Tomtom

Jun 2016 - Sep 2024 (8 years 3 months)

Managed and optimized cloud-based services using Azure, supporting seamless connectivity across endpoints. Provided device management and support for Windows, Linux, and macOS using Intune, SCCM/Autopilot, and JAMF, including automated deployments and troubleshooting.

Microsoft Azure Intune SCCM Autopilot Active Directory Jamf MacOS Management Linux MAAS Jira

IT Support Specialist

Vion-Food

Aug 2012 - Apr 2016 (3 years 8 months)

Provided IT support for Windows systems, resolving hardware, software, and network-related issues while managing service tickets. Administered Active Directory and used SCCM for software deployment, patching, and device configuration.

Windows Troubleshooting Active Directory SCCM Patch Management Software Deployment Hardware Support Network Troubleshooting

IT Systems Migration Lead

Friesland Campina

Apr 2008 - Jan 2012 (3 years 9 months)

Led the migration of IT systems from HP to Fujitsu hardware, ensuring minimal downtime for end users. Coordinated Windows system migration and Active Directory configuration, and managed multiple IT projects across timelines, budgets, and quality.

IT Migration Windows Infrastructure Active Directory Group Policy Project Coordination Hardware Integration Smartphone Integration Troubleshooting

IT Helpdesk Technician

IBM Stuttgart

Aug 2003 - Dec 2007 (4 years 4 months)

Assembled and configured PCs, servers, and notebooks, providing internal helpdesk support for client hardware and server issues. Coordinated hardware exchanges for major clients and handled incidents to minimize client downtime.

PC Server Configuration Incident Management Help Desk Support client support Hardware Exchanges