Osose Obeto
@ososeobeto
I resolve user technical issues through clear communication, troubleshooting, and accurate support documentation.
NigeriaWhat I'm looking for
At AXA Mansard, I support internal users with system access and technical issues, coordinate investigations with IT teams, and document resolutions under strict process standards.
I’ve also troubleshot hardware, software, and networking issues at NIIT, resolving tickets end-to-end while explaining fixes clearly to non-technical users. During my cybersecurity internship with Future Interns, I investigated system anomalies and produced structured incident documentation and follow-up recommendations.
I’m seeking a remote customer or technical support role where I can combine practical troubleshooting, calm communication, and service-level accountability.
Experience
Work history, roles, and key accomplishments
GRC Analyst (Technical Support & Documentation)
AXA Mansard
Mar 2026 - Present (6 months)
Provide technical support to internal users, including system access and troubleshooting, resolving issues within expected turnaround times. Communicate findings clearly to non-technical stakeholders and maintain accurate documentation for audit readiness.
Cybersecurity Intern
Future Interns
Aug 2025 - Sep 2025 (1 month)
Investigated technical issues and system anomalies, documenting findings and clear follow-up recommendations. Practiced structured incident documentation and escalation processes in a fast-paced environment.
IT Support Intern
NIIT
Jan 2020 - Jun 2022 (2 years 5 months)
Installed, configured, and troubleshot hardware, software, and networking issues for a user base, resolving tickets end-to-end. Supported users directly, explaining technical fixes in accessible, non-technical terms.
Education
Degrees, certifications, and relevant coursework
Babcock University
Bachelor of Science, Software Engineering
2021 - 2025
Pursued a Bachelor of Science in Software Engineering, gaining a strong technical foundation in software development and systems.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Portfolio
github.com/Ose21395Job categories
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