Ikechukwu Nnaji
@ikechukwunnaji
I resolve hardware, software, and network issues for remote and on-site users.
NigeriaWhat I'm looking for
At Pematrix Technology, I provide remote technical support for end users, resolving hardware, software, and connectivity issues through TeamViewer and AnyDesk.
I manage tickets across HubSpot, Zendesk, Salesforce, and Zoho CRM; coordinate support sessions with Calendly; and handle account setup, password resets, file permissions, and technical documentation across Google Workspace and Microsoft Office. I also work with cross-functional teams in Slack to triage and escalate complex issues.
Previously at RexaConsult, I guided customers through troubleshooting, documented issues for follow-up, and escalated unresolved problems while maintaining clear, timely communication. I'm a Google IT Support Professional Certificate holder with training in cybersecurity and data analysis.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Pematrix Technology
Mar 2024 - Present (2 years 5 months)
Provides remote technical support to end users, diagnosing and resolving hardware, software, and connectivity issues. Manages support tickets across multiple platforms and coordinates cross-functional collaboration.
Education
Degrees, certifications, and relevant coursework
British Council
IELTS, English Language
2024 -
Pursuing IELTS certification through the British Council, Enugu, Nigeria.
Dahel Consultant & Techies
Certificate, Data Analysis
Completed a data analysis program in 2025.
FGN-ALAT SME
Certificate, Soft Skills
Completed soft skills training in 2024.
Coursera
Professional Certificate, Information Technology
Completed the Google IT Support Professional Certificate in 2024.
FGN-ALAT SkillNovation Programme
Certificate, Cybersecurity
Completed a cybersecurity program in 2024.
Pontifical Urbaniana University
Bachelor of Philosophy, Philosophy
Earned a Bachelor of Philosophy from Pontifical Urbaniana University in 2018.
Nnamdi Azikiwe University
Bachelor of Arts, Philosophy
Earned a Bachelor of Arts in Philosophy from Nnamdi Azikiwe University in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Portfolio
github.com/EkwenjigoloJob categories
Skills
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