oluwabusola Akinsanya
@oluwabusolaakinsanya
I deliver reliable IT support, troubleshooting systems, networks, and end-user technology.
NigeriaWhat I'm looking for
At NASCON Allied Industries PLC, I provide helpdesk support to end users, improving satisfaction metrics by 18% while maintaining at least 97% quarterly network uptime.
I've installed and configured hardware, operating systems, and applications, resolved technical issues, and supported application-suite audits to ensure technology meets user requirements. My experience also includes software updates, technology research, user management, and network troubleshooting.
I'm committed to high-quality service, clear communication with technical and non-technical stakeholders, and continuous learning through CompTIA A+, Google IT Support, ITIL v4, cybersecurity, and DevSecOps training.
Experience
Work history, roles, and key accomplishments
IT Support Officer
NASCON Allied Industries PLC
Apr 2023 - Present (3 years 4 months)
Provided 5-star helpdesk support to end users, improving satisfaction metrics by 18%. Monitored and maintained computer systems and networks, ensuring a 97% minimum network uptime per quarter.
IT Support Trainee
NASCON Allied Industries PLC
Apr 2022 - Mar 2023 (11 months)
Assisted in the installation and configuration of hardware and software for end users. Collaborated with IT management on audit of application suite and provided IT support services.
IT Support Intern
Douglo Technologies
Jul 2020 - Sep 2020 (2 months)
Installed and performed updates of software on end user devices. Researched new technologies and tools to meet organizational needs.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Master of Information Technology, Information Technology
Pursuing a Master of Information Technology degree.
University of Lagos
Bachelor of Science in Education, Physics
2016 - 2021
Grade: Second Class Upper
Earned a Bachelor of Science in Education with a focus on Physics, graduating with Second Class Upper honors.
Federal College of Education (Technical)
Nigeria Certificate in Education, Computer/Physics
2013 - 2016
Grade: Upper Credit
Completed a Nigeria Certificate in Education with a specialization in Computer and Physics, achieving Upper Credit.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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