Chioma Ojimadu
@chiomaojimadu
I resolve IT incidents across remote support, networks, endpoints, and user access.
NigeriaWhat I'm looking for
I'm the remote hands for Federal Ministry of Agriculture staff, resolving Windows, application, printer, connectivity, and Microsoft 365 issues through TeamViewer and AnyDesk. I document every incident in Jira and create reusable guides for recurring issues.
At Access Bank Plc, I restored access for customers and staff facing locked accounts, expired passwords, and login failures. I diagnosed whether banking-application faults originated with the connection, device, browser, or wider service before escalating with documented checks.
I've repaired desktops and laptops at Micron Tech Computers, recovered data after drive failures, and built small-office networks with routers, switches, Wi-Fi, cabling, and IP addressing.
I also bring cybersecurity foundations from SecureSphere Foundation, where I monitored network traffic and system logs for suspicious activity. I work across Windows and Linux, using practical troubleshooting, clear communication, and thorough ticket documentation to get users back to work.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Federal Ministry of Agriculture
Jan 2026 - Present (7 months)
Provides first- and second-line remote support via TeamViewer and AnyDesk, resolving OS errors, application failures, printer faults, and connectivity issues. Tracks incidents in Jira and supports Microsoft 365 users.
User Experience & Help Desk Specialist
Access Bank Plc
Jan 2025 - Dec 2025 (11 months)
Served as first point of contact for customers and staff, resolving login and authentication failures. Diagnosed network faults affecting banking applications and documented resolutions in Zendesk.
Cybersecurity Intern
SecureSphere Foundation
Sep 2024 - Jan 2025 (4 months)
Monitored network traffic and reviewed system logs to identify anomalies. Worked on Linux command line and learned network protocols and incident response fundamentals.
IT Support Technician
Micron Tech Computers
Sep 2023 - Sep 2024 (1 year)
Diagnosed and repaired desktop and laptop hardware, installed and troubleshot Windows and applications, and built small-office networks. Provided data backup and recovery services.
Customer Complaints Handler
4th Manor
Oct 2021 - Sep 2023 (1 year 11 months)
Handled customer complaints, reproduced faults, and resolved issues at first line. Logged and tracked complaints in CRM and escalated recurring defects with reproduction steps.
Education
Degrees, certifications, and relevant coursework
Michael Okpara University of Agriculture, Umudike
Bachelor of Science, Animal Science
2017 - 2022
Pursued a Bachelor of Science in Animal Science, developing analytical and problem-solving skills applicable to technical support roles.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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