Open to opportunities

ALIYU LAWAN ABDUSSALAM

@aliyulawanabdussalam

Message

Experienced technical support specialist focused on cybersecurity and customer success

Nigeria

Message

What I'm looking for

I seek a mid-level technical support role focused on cybersecurity and customer-facing support in a collaborative company that values training, career growth, and opportunities to strengthen network security and user experience.

I am a dedicated Technical Support Specialist and Customer Care Representative with over three years of experience providing technical support, system maintenance, and client assistance. I consistently focus on problem-solving and ensuring customer satisfaction.

I hold multiple IT and cybersecurity certifications, including OPSWAT Academy and Cisco Networking Academy courses, and have delivered cybersecurity monitoring, firewall configuration, and data backup solutions in institutional settings.

I excel at troubleshooting, clear communication, and helping users adopt secure practices; I seek opportunities to apply network security and customer-facing technical support to improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Adhoc Technical Support Specialist

Community Health Practitioners Registration Board of Nigeria

Troubleshot network connectivity issues, ensured system stability, and managed IT asset security, software updates, and user access control for staff.

IT Asset Management Access Control system updates Remote Support

Education

Degrees, certifications, and relevant coursework

Jigawa Institute of Information Technology

International Advanced Diploma, Network and Cybersecurity

Completed an International Advanced Diploma in Network and Cybersecurity at Jigawa Institute of Information Technology in 2023, focusing on network security and cyber defense.

Jigawa Institute of Information Technology

International Diploma, Information Technology

Completed an International Diploma in Information Technology at Jigawa Institute of Information Technology in 2022, covering core IT concepts and practical skills.

Jigawa Institute of Information Technology

Certificate in Information Technology, Information Technology

Completed a Certificate in Information Technology at Jigawa Institute of Information Technology in 2021, providing foundational IT knowledge and skills.