Oshanti Simms

I am a customer-focused service professional with hands-on experience providing exceptional support both remotely and in person, especially within hotel environments. I prioritize empathetic, clear communication and practical problem-solving to ensure guests feel valued.

At Cardiff Hotel and Spa I scheduled and managed appointments, handled bookings, and processed payments while maintaining accurate records. I built punctual, detail-oriented operational habits and strengthened my guest-facing skills through sustained front-desk responsibilities.

At Royalton Blue Waters I responded to customer inquiries via phone, email, and in-person, resolved complaints with patience and efficiency, and kept detailed records of interactions and transactions. Those roles sharpened my ability to remain calm under pressure and deliver consistent service.

I hold a Business Administration Level 2 certificate and an Employment Readiness Certificate, and I am proficient with Microsoft Office and email management systems. I am committed to joining a team where I can continue improving guest experiences and contributing reliable, professional service.