Dana Stewart
@danastewart
Dedicated customer service professional with 8 years of experience.
What I'm looking for
As a dedicated customer service professional with over 8 years of experience in the hospitality industry, I have honed my skills in delivering exceptional customer experiences and managing guest expectations. My journey began at Sandals Negril, where I developed a strong foundation in concierge services, assisting guests with reservations and personalized itineraries. This role taught me the importance of proactive communication and attention to detail, which I carried forward into my subsequent positions.
Currently, I serve as a Reservations Specialist at Hedonism II, where I efficiently manage reservations and customer inquiries while coordinating with various departments to ensure smooth guest experiences. My commitment to excellence has been recognized through several awards, including being named the Top Sales Agent for 2022. I am now seeking freelance opportunities to leverage my communication and customer engagement expertise, aiming to create memorable experiences for clients.
Experience
Work history, roles, and key accomplishments
Reservations Specialist
Hedonism II
Nov 2021 - Present (3 years 8 months)
As a Reservations Specialist, I manage reservations and handle customer inquiries efficiently. I coordinate with various departments to ensure smooth guest experiences, maintain accurate records, and resolve customer issues with professionalism.
Concierge
Sandals Negril
Jul 2019 - Sep 2021 (2 years 2 months)
Assisted guests with premium services, including reservations and itinerary planning. Provided personalized experiences by addressing specific needs and preferences while ensuring prompt resolutions to inquiries and complaints.
Room Service Telephone Operator
Sandals Negril
Jun 2016 - Jul 2019 (3 years 1 month)
Received and processed room service orders accurately, coordinating with kitchen and service teams for timely delivery. Handled customer feedback and maintained logs of orders while addressing service issues.
Education
Degrees, certifications, and relevant coursework
Value Added Services Limited
Certification, Customer Service
2023 - 2023
Participated in Culture of Service and Attention Training, aimed at improving service delivery and customer satisfaction.
Sandals Corporate University
Certification, Hospitality Management
2019 - 2019
Completed Cross Training Level II as a Club Sandals Agent, focusing on enhancing customer service skills and operational knowledge.
Manning's School
High School Diploma, General Studies
2009 - 2014
Completed high school education with a focus on various subjects including English Language, Mathematics, Human & Social Biology, Social Studies, History, Home Management, Food and Nutrition, and Clothing & Textile.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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