Open to opportunities

Dana Stewart

@danastewart

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Dedicated customer service professional with 8 years of experience.

Jamaica

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What I'm looking for

I am looking for freelance opportunities that allow me to utilize my customer service expertise and enhance client experiences.

As a dedicated customer service professional with over 8 years of experience in the hospitality industry, I have honed my skills in delivering exceptional customer experiences and managing guest expectations. My journey began at Sandals Negril, where I developed a strong foundation in concierge services, assisting guests with reservations and personalized itineraries. This role taught me the importance of proactive communication and attention to detail, which I carried forward into my subsequent positions.

Currently, I serve as a Reservations Specialist at Hedonism II, where I efficiently manage reservations and customer inquiries while coordinating with various departments to ensure smooth guest experiences. My commitment to excellence has been recognized through several awards, including being named the Top Sales Agent for 2022. I am now seeking freelance opportunities to leverage my communication and customer engagement expertise, aiming to create memorable experiences for clients.

Experience

Work history, roles, and key accomplishments

Current

Reservations Specialist

Current

Hedonism II

Nov 2021 - Present (3 years 8 months)

As a Reservations Specialist, I manage reservations and handle customer inquiries efficiently. I coordinate with various departments to ensure smooth guest experiences, maintain accurate records, and resolve customer issues with professionalism.

Problem Solving Communication Skills Hospitality Time Management

Concierge

Sandals Negril

Jul 2019 - Sep 2021 (2 years 2 months)

Assisted guests with premium services, including reservations and itinerary planning. Provided personalized experiences by addressing specific needs and preferences while ensuring prompt resolutions to inquiries and complaints.

Guest Service Communication Skills Customer Satisfaction Problem Solving Hospitality

Room Service Telephone Operator

Sandals Negril

Jun 2016 - Jul 2019 (3 years 1 month)

Received and processed room service orders accurately, coordinating with kitchen and service teams for timely delivery. Handled customer feedback and maintained logs of orders while addressing service issues.

Order Processing Customer Feedback Coordination Communication Skills Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Value Added Services Limited

Certification, Customer Service

2023 - 2023

Participated in Culture of Service and Attention Training, aimed at improving service delivery and customer satisfaction.

Sandals Corporate University

Certification, Hospitality Management

2019 - 2019

Completed Cross Training Level II as a Club Sandals Agent, focusing on enhancing customer service skills and operational knowledge.

Manning's School

High School Diploma, General Studies

2009 - 2014

Completed high school education with a focus on various subjects including English Language, Mathematics, Human & Social Biology, Social Studies, History, Home Management, Food and Nutrition, and Clothing & Textile.