Faith Brown
@faithbrown1
Customer Service professional skilled in client support, troubleshooting, and front-desk operations.
JamaicaWhat I'm looking for
I’m a resilient and adaptable professional with strong decision-making and critical-thinking skills, and I’m known as an excellent communicator. I’ve built my foundation through customer service, client support, and front-desk operations—staying calm, responsive, and solution-focused when people need help.
In my most recent role as a Shopper Support Agent at Conduent, I handled shopper enquiries, account changes, and order updating. Previously, I managed troubleshooting, loyalty, and customer service calls at Advanced Call Center Technologies, and I supported day-to-day visitor flow as a Receptionist at Island Spa by managing front desk operations and appointment making. I bring dependable time management, teamwork, and adaptability to every shift, with a commitment to resolving issues and keeping customers well informed.
Experience
Work history, roles, and key accomplishments
Handled shopper enquiries, performed account changes, and updated orders to support customer satisfaction. Applied strong communication and problem-solving to resolve requests efficiently.
Customer Service Agent
Advanced Call Center Technologies
May 2024 - Nov 2024 (6 months)
Managed troubleshooting, loyalty, and customer service calls. Delivered timely client support by listening to issues, resolving problems, and maintaining professionalism.
Receptionist
Island Spa
Jun 2023 - Feb 2024 (8 months)
Managed front desk operations and handled appointment making. Provided friendly customer service and coordinated daily reception tasks to ensure smooth operations.
Education
Degrees, certifications, and relevant coursework
Montego Bay High School
Caribbean Secondary Education Certificate (CSEC), General Secondary Education
2017 - 2022
Grade: Grade I (English Language, Office Administration, Human & Social Biology, Food & Nutrition); Grade II (Mathematics, Principles of Business)
Completed secondary education and earned CSEC subject passes including Grade I in English Language, Office Administration, Human & Social Biology, and Food & Nutrition, with Grade II in Mathematics and Principles of Business.
Chetwood Memorial Primary School
2015 - 2017
Completed primary education from 2015 to 2017.
Availability
Location
JamaicaAuthorized to work in
Job categories
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