Afrique Williams
@afriquewilliams
Customer Service Representative with 10+ years delivering exceptional support across hotels and contact centers.
What I'm looking for
I’m a customer-focused, results-driven professional with over 10 years of experience delivering exceptional customer experiences, resolving complex inquiries, and building positive relationships with customers and stakeholders. I thrive in fast-paced environments where clear communication, accuracy, and calm problem-solving are essential.
Across roles in contact centers and front desk administration, I’ve responded to customer inquiries through multiple communication channels, handled service-related issues efficiently, and maintained high standards of customer satisfaction and service quality. I’ve also managed reservations, inquiries, and guest requests while coordinating administrative duties and keeping accurate records.
From logistics clerk work to brand support and event concierge service, I bring a versatile service mindset and strong operational follow-through. I’m proficient in Microsoft Office Suite, have basic QuickBooks knowledge, and can communicate in Spanish conversationally—always aiming to deliver dependable support and measurable quality.
Experience
Work history, roles, and key accomplishments
Part-Time Photo Booth Concierge
Pixstoryz
Mar 2019 - Jan 2023 (3 years 10 months)
Assisted customers during events and special functions by managing photo booth operations and customer interactions. Ensured excellent customer experiences throughout event engagements.
Education
Degrees, certifications, and relevant coursework
The Mico University College
2024 -
Attended The Mico University College starting in 2024.
St. Mary High School
2005 - 2010
Attended St. Mary High School from 2005 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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