Afrique Williams

I’m a customer-focused, results-driven professional with over 10 years of experience delivering exceptional customer experiences, resolving complex inquiries, and building positive relationships with customers and stakeholders. I thrive in fast-paced environments where clear communication, accuracy, and calm problem-solving are essential.

Across roles in contact centers and front desk administration, I’ve responded to customer inquiries through multiple communication channels, handled service-related issues efficiently, and maintained high standards of customer satisfaction and service quality. I’ve also managed reservations, inquiries, and guest requests while coordinating administrative duties and keeping accurate records.

From logistics clerk work to brand support and event concierge service, I bring a versatile service mindset and strong operational follow-through. I’m proficient in Microsoft Office Suite, have basic QuickBooks knowledge, and can communicate in Spanish conversationally—always aiming to deliver dependable support and measurable quality.