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Aronique Nembhard

@aroniquenembhard

Friendly, goal-oriented hospitality specialist with 7+ years delivering exceptional guest service.

Jamaica
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What I'm looking for

I seek a guest-focused hospitality role where I can deliver exceptional service, coordinate events, mentor staff, and grow into supervisory responsibilities in a customer-centric team.

I am a friendly and enthusiastic hospitality professional with over 7 years of experience in hotel guest services, concierge, front office, and special events coordination. I consistently drive high levels of customer satisfaction by solving problems quickly, building strong guest relationships, and representing properties with a professional demeanour.

I have coordinated special occasions, supervised staff, managed reservations and guest requests, and worked in fast-paced resort environments including Hilton, Hyatt, and Grand Palladium. I am passionate, motivated, and dedicated to excellence with a background in customer service operations and a minor in information technology.

Experience

Work history, roles, and key accomplishments

HS

Special Occasions Coordinator

Hilton Rose Hall Resort & Spa

Aug 2019 - Feb 2022 (2 years 6 months)

Coordinated and executed guest events and special occasions, managed bookings and vendor orders, and supervised staff to ensure high guest satisfaction across functions and operations.

GP

Front Office Agent

Grand Palladium

Jul 2019 - Aug 2019 (1 month)

Managed guest check-in/out, resolved front-desk issues, handled payments and enquiries, and maintained standards for guest areas and services.

HH

Concierge

Hyatt Ziva/Zilara Rose Hall

Jan 2019 - May 2019 (4 months)

Provided guest services including reservations, recommendations, and logistics coordination for tours and transportation while addressing guest requests and complaints.

Education

Degrees, certifications, and relevant coursework

CS

Claude McKay High School

High School Diploma, Secondary Education

Activities and societies: Member of 4H, Spanish class, theatre arts; volunteer, youth club and community service.

Completed secondary education with studies in Physical Education, Theatre Arts, English, Social Studies, and Information Technology; graduated in the top 10 of the class and held a minor focus in information technology.

FS

Frankfield Primary School

Primary School Leaving Certificate, Primary Education

Activities and societies: Class monitor (grade 6).

Primary education completed; served as class monitor in grade 6.

AS

Anchovy Primary School

Primary School Leaving Certificate, Primary Education

Activities and societies: Class monitor (grades 4–5).

Primary education with leadership responsibilities, serving as class monitor for grades 4–5.

MC

Mount Carey

Primary School Attendance, Primary Education

Activities and societies: Honor roll student.

Primary education and recognized as an honor roll student.

Tech stack

Software and tools used professionally

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Aronique Nembhard - Special Occasions Coordinator - Hilton Rose Hall Resort & Spa | Himalayas