Aronique Nembhard
@aroniquenembhard
Friendly, goal-oriented hospitality specialist with 7+ years delivering exceptional guest service.
What I'm looking for
I am a friendly and enthusiastic hospitality professional with over 7 years of experience in hotel guest services, concierge, front office, and special events coordination. I consistently drive high levels of customer satisfaction by solving problems quickly, building strong guest relationships, and representing properties with a professional demeanour.
I have coordinated special occasions, supervised staff, managed reservations and guest requests, and worked in fast-paced resort environments including Hilton, Hyatt, and Grand Palladium. I am passionate, motivated, and dedicated to excellence with a background in customer service operations and a minor in information technology.
Experience
Work history, roles, and key accomplishments
Special Occasions Coordinator
Hilton Rose Hall Resort & Spa
Aug 2019 - Feb 2022 (2 years 6 months)
Coordinated and executed guest events and special occasions, managed bookings and vendor orders, and supervised staff to ensure high guest satisfaction across functions and operations.
Customer Service Representative
24-7 Intouch
Sep 2020 - Dec 2020 (3 months)
Handled inbound customer calls, followed communication scripts to resolve issues, and built customer relationships while meeting timeliness and quality standards.
Front Office Agent
Grand Palladium
Jul 2019 - Aug 2019 (1 month)
Managed guest check-in/out, resolved front-desk issues, handled payments and enquiries, and maintained standards for guest areas and services.
Concierge
Hyatt Ziva/Zilara Rose Hall
Jan 2019 - May 2019 (4 months)
Provided guest services including reservations, recommendations, and logistics coordination for tours and transportation while addressing guest requests and complaints.
Restaurant Hostess
Hyatt Ziva/Zilara
Dec 2015 - Jan 2019 (3 years 1 month)
Greeted and seated guests, managed dining rotations, coordinated with kitchen and service staff, and ensured dining area cleanliness and service standards.
Education
Degrees, certifications, and relevant coursework
Claude McKay High School
High School Diploma, Secondary Education
Activities and societies: Member of 4H, Spanish class, theatre arts; volunteer, youth club and community service.
Completed secondary education with studies in Physical Education, Theatre Arts, English, Social Studies, and Information Technology; graduated in the top 10 of the class and held a minor focus in information technology.
Frankfield Primary School
Primary School Leaving Certificate, Primary Education
Activities and societies: Class monitor (grade 6).
Primary education completed; served as class monitor in grade 6.
Anchovy Primary School
Primary School Leaving Certificate, Primary Education
Activities and societies: Class monitor (grades 4–5).
Primary education with leadership responsibilities, serving as class monitor for grades 4–5.
Mount Carey
Primary School Attendance, Primary Education
Activities and societies: Honor roll student.
Primary education and recognized as an honor roll student.
Availability
Location
Authorized to work in
Job categories
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