At KWAMARD, I handled inbound and outbound customer interactions across phone, WhatsApp, email, and other channels. I supported farmers, agribusiness owners, and prospective clients with questions about agricultural products and helped identify their needs throughout the service and purchasing process.
I resolved complaints involving product quality, incorrect orders, delayed deliveries, and payments, while supporting customer retention and revenue growth.
At Stylehoodbyhussy Fashion House, I engaged walk-in customers, responded to online inquiries, and followed up with prospects to generate and convert sales. I recommended clothing based on customers’ preferences, sizes, and budgets, and used upselling and cross-selling to increase sales revenue.
At Kwara Agro Mall Consultancy Agency, I handled customer inquiries about agricultural consultancy services, agro-inputs, farm products, and pricing. I also assisted customers with agricultural needs and resolved concerns about product availability, orders, deliveries, and payments.
