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Chisom Ebigbo

@chisomebigbo

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Customer service and administration professional focused on human capital development.

Nigeria

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What I'm looking for

I seek a role where I can apply customer service and administrative expertise, support capacity building, and grow within a collaborative, impact-driven organization.

I am a hardworking and ambitious customer service and administration professional with a B.Sc. in Agricultural Extension from the University of Nigeria, Nsukka. I bring proven experience across customer-facing roles, capacity building, training logistics, and office administration, having worked with organizations such as Malaria Consortium, SMEDAN, Intertrade Supply Limited and PWAN Regal.

I deliver reliable client support, prepare and analyze reports, manage records and logistics, and support training programs that strengthen human capital. I am passionate about contributing to socio-economic growth through problem-solving, strong interpersonal skills, and dedication to operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

PWAN Regal

Jan 2025 - Present (8 months)

Attend to clients via calls, email, WhatsApp and in-person, resolve complaints, prepare weekly and monthly sales reports, and maintain client records to improve sales performance.

Customer Service Client Relations Sales Reporting CRM Communication Records Management Problem Solving

Customer Service Representative

Intertrade Supply Limited

Jan 2024 - Jan 2025 (1 year)

Managed customer calls, orders and complaints, promoted new products, collected feedback for improvements, and scheduled deliveries to maintain strong customer relationships.

Customer Service Order Management Sales Scheduling Communication

Administrative Officer

SMEDAN

Jan 2020 - Jan 2023 (3 years)

Oversaw office operations, visitor inquiries, participant registration for entrepreneurship trainings, prepared budgets and reports, and managed office inventory to support program delivery.

Office Administration Budgeting Reporting Data Entry Inventory Management Communication

Capacity Building Assistant

Malaria Consortium

Jan 2019 - Jan 2020 (1 year)

Assisted planning and delivery of trainings for CHEWs and CORPs, provided logistical support, and prepared comprehensive training reports using Excel and Word.

Report Writing Microsoft Excel Monitoring

Customer Care Representative

Skylark Pharmaceutical Company

Jan 2019 - Dec 2019 (11 months)

Handled customer calls and orders professionally and maintained product inventory to ensure timely fulfilment and customer satisfaction.

Customer Service Order Processing Inventory Management Communication Phone Support Record keeping

Agricultural Science Teacher

Government Army Day Secondary School

Jan 2018 - Jan 2019 (1 year)

Delivered agricultural science lessons, fostered student participation, prepared and graded assessments, and submitted academic reports to school leadership during NYSC service.

Teaching Assessments Student Engagement Report Writing Classroom Management

Education

Degrees, certifications, and relevant coursework

University of Nigeria, Nsukka

Bachelor of Science, Agricultural Extension

2012 - 2017

Grade: Second Class Upper Division

Activities and societies: Vice President and Assistant General Secretary of the Agricultural Extension Students Association; participated in agricultural development programs and conferences.

Completed a Bachelor of Science in Agricultural Extension with Second Class Upper Division, focusing on agricultural extension practices and community development.