Mariam Azeez
@mariamazeez
Customer Service Representative at Zea Clothing Store who improved customer retention and tailored outreach with customer segmentation models.
NigeriaWhat I'm looking for
At Zea Clothing Store, I led daily sales operations and maintained positive relationships with customers throughout the sales process. I implemented sales strategies that improved customer retention.
I also developed customer segmentation models to tailor marketing and communication strategies to specific needs.
At Education District 1, I analyzed customer data to identify ways to improve customer experience. I managed inquiries, routed them to the appropriate departments, and used analytics and data visualization tools to identify customer behavior patterns.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Zea Clothing Store
Feb 2025 - Sep 2026 (1 year 7 months)
Led daily sales operations and maintained positive relationships with customers. Implemented sales strategies that improved customer retention and developed customer segmentation models.
Customer Support Specialist
Education District 1
Feb 2024 - Jan 2025 (11 months)
Conducted in-depth analysis of customer data to generate actionable insights. Managed inquiries and routed them to appropriate departments, addressing client requests timely.
Customer Service Representative & Telesales Specialist
Zea Clothing Store
May 2022 - Jan 2024 (1 year 8 months)
Managed and prioritized multiple tasks, ensuring deadlines and customer needs were met. Actively sought and implemented customer feedback to improve sales processes and satisfaction.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Science, Education
Bachelor of Science in Education from Olabisi Onabanjo University, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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