Open to opportunities

Benedicta Chinyeaka

@benedictachinyeaka

Message

Customer experience specialist driving retention, satisfaction, and revenue through CRM and process optimization.

Nigeria

Message

What I'm looking for

I seek customer-centric roles where I can improve service efficiency, mentor teams, leverage CRM expertise, and drive retention and revenue growth.

I am a results-driven Customer Experience & Support Specialist with 4+ years of progressive experience across fintech, education, e-commerce, and service-based environments.

I have a proven record of improving customer satisfaction (90–98%), reducing resolution times, and increasing retention through process optimization and targeted feedback loops.

I am proficient with CRM platforms including Salesforce and HubSpot, and I have trained and mentored junior team members while partnering with sales and product teams to identify upsell opportunities that generated measurable revenue.

I bring strong skills in high-volume ticket management, conflict resolution, KPI tracking, and data-driven reporting, and I seek roles where I can continue improving service efficiency and drive customer-centric growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Piston & Fusion Business Academy

Jan 2025 - Present (1 year)

Manage multi-channel customer interactions and implemented a feedback loop that reduced negative reviews 40%, increased customer loyalty 25%, and generated ₦2M+ in quarterly upsell revenue while maintaining a 92%+ first-response resolution rate.

Customer Experience CRM (Salesforce)HubSpot Upselling Process Optimization KPI Tracking

Customer Service Officer

Snappy Solutions

Jan 2023 - Jan 2025 (2 years)

Resolved 20+ daily inquiries with a 98% satisfaction rating, collaborated with technical and sales teams to cut ticket resolution time 30%, and drove 15% month-over-month upsell conversion growth.

Customer Support Cross Functional Collaboration Ticketing Systems Upselling

Customer Service Officer

XGO Finance Limited

Jan 2022 - Jan 2023 (1 year)

Handled high-volume inquiries resolving 95% on first contact, processed 500+ orders/returns with 100% accuracy, and partnered with product teams to cut complaints 25% through trend analysis.

Order Processing Quality Assurance CRM

Customer Service Officer

Raytill Nigeria Limited

Jan 2022 - Dec 2022 (11 months)

Achieved 90%+ customer satisfaction, improved collection efficiency 18% via recovery monitoring reports, and increased upsell rates to 20% of customers while reducing call transfer times 40%.

Customer Relations Upselling Reporting Dispute Resolution

Administrative Office Assistant

LS Scientific Limited

Jan 2016 - Dec 2018 (2 years 11 months)

Coordinated executive calendars and managed 20+ daily inquiries, prepared reports and presentations that improved team efficiency 25%, and streamlined filing to reduce retrieval time 40%.

Office Administration Calendar Management Reporting Documentation Process Improvement Microsoft Office

Education

Degrees, certifications, and relevant coursework

Ambrose Alli University

Bachelor of Science, Educational Management

Completed a Bachelor of Science in Educational Management.

Piston & Fusion Business Academy

Certificate of Completion, Professional Certifications

Completed professional training and certificate programs in public speaking, office administration, customer relationship management, and data analysis.