Benedicta Chinyeaka
@benedictachinyeaka
Customer experience specialist driving retention, satisfaction, and revenue through CRM and process optimization.
NigeriaWhat I'm looking for
I am a results-driven Customer Experience & Support Specialist with 4+ years of progressive experience across fintech, education, e-commerce, and service-based environments.
I have a proven record of improving customer satisfaction (90–98%), reducing resolution times, and increasing retention through process optimization and targeted feedback loops.
I am proficient with CRM platforms including Salesforce and HubSpot, and I have trained and mentored junior team members while partnering with sales and product teams to identify upsell opportunities that generated measurable revenue.
I bring strong skills in high-volume ticket management, conflict resolution, KPI tracking, and data-driven reporting, and I seek roles where I can continue improving service efficiency and drive customer-centric growth.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Piston & Fusion Business Academy
Jan 2025 - Present (1 year 5 months)
Manage multi-channel customer interactions and implemented a feedback loop that reduced negative reviews 40%, increased customer loyalty 25%, and generated ₦2M+ in quarterly upsell revenue while maintaining a 92%+ first-response resolution rate.
Customer Service Officer
Snappy Solutions
Jan 2023 - Jan 2025 (2 years)
Resolved 20+ daily inquiries with a 98% satisfaction rating, collaborated with technical and sales teams to cut ticket resolution time 30%, and drove 15% month-over-month upsell conversion growth.
Customer Service Officer
XGO Finance Limited
Jan 2022 - Jan 2023 (1 year)
Handled high-volume inquiries resolving 95% on first contact, processed 500+ orders/returns with 100% accuracy, and partnered with product teams to cut complaints 25% through trend analysis.
Customer Service Officer
Raytill Nigeria Limited
Jan 2022 - Dec 2022 (11 months)
Achieved 90%+ customer satisfaction, improved collection efficiency 18% via recovery monitoring reports, and increased upsell rates to 20% of customers while reducing call transfer times 40%.
Administrative Office Assistant
LS Scientific Limited
Jan 2016 - Dec 2018 (2 years 11 months)
Coordinated executive calendars and managed 20+ daily inquiries, prepared reports and presentations that improved team efficiency 25%, and streamlined filing to reduce retrieval time 40%.
Education
Degrees, certifications, and relevant coursework
Ambrose Alli University
Bachelor of Science, Educational Management
Completed a Bachelor of Science in Educational Management.
Piston & Fusion Business Academy
Certificate of Completion, Professional Certifications
Completed professional training and certificate programs in public speaking, office administration, customer relationship management, and data analysis.
Support-Master Academy
Certificate, Customer Support
Completed a Customer Support Excellence certificate program.
Last Resort Academy
Certificate, Virtual Assistance
Completed a Virtual Assistant certification.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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