At Oracle and Cerner, I've managed enterprise customer relationships, growing a $15M+ book of business while maintaining 97%+ gross retention and net revenue retention above 110%. I partner with C-suite stakeholders on adoption, ROI, renewals, and long-term growth strategy.
I've also led junior CSMs, streamlined renewal and QBR workflows to generate approximately $195K in annualized productivity savings, and use AI-assisted reporting to surface account insights faster. Earlier, as a business consultant, I built financial models and process improvements that delivered an estimated $125K in annual operational savings.
