Open to opportunities

Charlie Nguyen

@charlienguyen

Message

Customer Success Manager driving retention, satisfaction, and revenue through strategic enablement.

United States

Message

What I'm looking for

I seek a role where I can drive customer adoption and retention, collaborate cross-functionally, scale training programs, and contribute to revenue growth.

I am a Customer Success Manager with 11+ years of experience focused on client satisfaction, retention, and revenue growth. I combine hands-on technical leadership with sales enablement and marketing automation to deliver measurable business outcomes.

At Carbon3D I led customer success initiatives that achieved 92% client retention and drove a 37% increase in customer satisfaction scores, while implementing training programs that reduced onboarding time by 18%.

Earlier roles in SaaS sales and account management produced consistent quota overachievement (120%+), multi-million dollar deal closures, and deep executive-level negotiation experience. I partner closely with product, sales, and marketing teams to identify upsell opportunities and inform product improvements.

I volunteer as a credit coach and food pantry volunteer, bringing empathy and community-minded problem solving to my professional work. I seek roles where I can scale customer education, optimize adoption, and influence product strategy through customer insights.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager II

Current

Carbon 3D

Jan 2019 - Present (6 years 9 months)

Led customer success initiatives achieving 92% client retention and drove a 37% increase in customer satisfaction while implementing training programs that reduced onboarding time by 18% and increased user engagement 25%.

& Customer Success Onboarding Training Programs Customer Retention Upselling Customer Feedback Analysis CRM Cross Functional Collaboration

Enterprise Account Executive

Datameer

Jan 2015 - Dec 2018 (3 years 11 months)

Managed full sales cycle for enterprise accounts, consistently achieving 120%+ quota and closed the company's largest multi‑million dollar deal in FY2016 while maintaining a healthy pipeline through prospecting and relationship development.

Enterprise Sales Account Planning Pipeline Management Cold Calling Negotiation CRM Strategic Prospecting

SaaS Account Manager

SAP (CallidusCloud)

Jan 2013 - Dec 2015 (2 years 11 months)

Generated new accounts and managed executive-level negotiations to meet quota targets, developing proposals, responding to RFPs and expanding revenue within existing accounts.

SaaS Sales Account Management RFP Negotiation Revenue Growth Pipeline Management Prospecting

Marketing Development Specialist

SAP (CallidusCloud)

Jan 2013 - Dec 2015 (2 years 11 months)

Identified and qualified leads through outbound prospecting, refined sales messaging, and executed service & support sales campaigns to exceed annual sales quotas.

Negotiation CRM Lead Qualification Prospecting Campaign Execution Sales Messaging Cold Calling Campaign Management

Education

Degrees, certifications, and relevant coursework

San Jose State University

Bachelor of Science, Business Administration/Management, Economics

Activities and societies: Kappa Sigma Fraternity; Financial Management Association; Society for Human Resources Management

Completed a Bachelor of Science in Business Administration with coursework in management and economics; active in professional organizations including Kappa Sigma and Financial Management Association.