At MetroHealth HMO, I handle member calls and respond to healthcare and HMO enquiries through phone, live chat, WhatsApp, and email. I follow up with members to confirm their service experiences and track unresolved requests.
I investigate complaints and coordinate with healthcare providers and internal teams to resolve concerns. I also support authorization processes and communicate approval or denial outcomes.
At The ArkVille Hospital, I responded to patient enquiries, handled complaints, and maintained Electronic Medical Records. I also supported front-desk activities and patient communication.
At FaithCity Hospital, I managed HMO documentation, verified insurance eligibility, and handled pre-authorization requests. Earlier, I supported administrative and laboratory work, including record-keeping, sample collection, and guiding junior assistants.
