Namkere Usen
@namkereusen
Customer-focused healthcare administrator skilled in data-driven service improvements.
NigeriaWhat I'm looking for
I am an energetic, customer-focused healthcare administrator with over six years' experience in NHIS/HMO enrollee coordination, medical records management, and frontline customer care. I combine strong administrative discipline with certified data analysis skills (Excel & Power BI) to improve reporting, accuracy, and operational efficiency.
I have served as the first point of contact for NHIS/HMO clients, supported clinical and management teams with responsive administrative assistance, and developed Excel-based reporting templates that enhanced administrative reporting. I am pursuing a PGD in Information Technology to expand my technical foundation and remain committed to delivering exceptional customer experiences and reliable workflow operations.
Experience
Work history, roles, and key accomplishments
NHIS/HMO Desk Officer
Saint Mary’s Catholic Hospital
Jan 2019 - Present (6 years 9 months)
Served as first point of contact for NHIS/HMO clients, verified enrollee eligibility and coordinated communication between providers and HMOs, and improved administrative reporting with Excel templates to increase accuracy and retrieval speed.
Secretary
Music Producers and Marketing Association of Nigeria
Jan 2016 - Dec 2017 (1 year 11 months)
Managed correspondence, scheduled meetings, and maintained organized records to support team communication and internal documentation processes.
NYSC Intern
National Assembly
Jan 2014 - Dec 2014 (11 months)
Provided administrative and documentation support for the Senate Committee on Aviation, assisting with report writing, filing, and correspondence to support committee operations.
Education
Degrees, certifications, and relevant coursework
NNNational Open University of Nigeria
Postgraduate Diploma, Information Technology
Postgraduate Diploma in Information Technology currently in progress at the National Open University of Nigeria.
UAUniversity of Abuja
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from the University of Abuja.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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