osas Okojie

Cultivate and maintain strong relationships with customers to understand their financial needs and provide personalized banking solutions. Actively promote and sell bank products and services to meet sales targets and enhance customer satisfaction. Resolve customer inquiries, complaints, and issues in a timely and professional manner to ensure customer retention and satisfaction.

Providing excellent customer service by promptly responding to inquiries, concerns, and complaints via phone, email, or chat. Assisting customers with product information, orders, returns, and exchanges. Resolving customer issues efficiently and effectively, striving for first-contact resolution whenever possible.

Collected data from persons in the community. Shared more insights and information about the COVID-19 virus and ways to prevent the spread of the virus. Collated, analyzed, and submitted data collected daily.

Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Manage large amounts of incoming phone calls. Collate, record, and balance day-to-day transactions of the hotel.

Support the organization's basic operations and administrative functions, record keeping, and document arrangement. Assist with other tasks assigned by management. Assist business operations, human resource, and other program staff functions with record maintenance and reports generation.