Open to opportunities

Ella Ogenyi

@ellaogenyi

Message

I resolve high-volume IT support issues and manage secure user access across enterprise platforms.

Nigeria

Message

What I'm looking for

I'm looking for an IT support role where I can resolve technical issues, manage secure user access, maintain reliable systems, and continue growing across enterprise infrastructure and service operations.

I've supported enterprise IT operations at Galaxy Backbone, resolving 200+ monthly tier-1 and tier-2 tickets within strict SLAs across multi-platform environments.

I manage user account lifecycles, permissions, account setups, password resets, and biometric access controls while maintaining security policy compliance. I administer Active Directory, Microsoft 365, SharePoint, Agile CRM, and SAP, helping improve system performance efficiency by 30%.

During my Galaxy Backbone internship, I audited records for 300+ accounts, maintained 100% operational data accuracy, and provided front-line support to more than 200 internal users.

My Electrical and Electronics Engineering background, combined with CCNA, CompTIA A+, and CompTIA Security+ certifications, supports my practical approach to troubleshooting, documentation, system maintenance, and cross-functional service delivery.

Experience

Work history, roles, and key accomplishments

IT Support Engineer

Galaxy Backbone

Jan 2025 - Jan 2026 (1 year)

Owned routine and tier-1/tier-2 IT support requests across a multi-platform environment, managing high-volume ticketing workflows and resolving 200+ tickets monthly within strict SLAs. Managed end-to-end user account lifecycles, permissions, account setups, password resets, and biometric access control systems while ensuring full security policy compliance.