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UA@uduakakpan
Seasoned system/network operations engineer with over 12 years of experience.
NigeriaWith over 12 years of experience as a system and network operations engineer, I specialize in dynamic cutting-edge technologies and support. My career has been defined by a customer-focused approach and a knack for disruptive problem-solving. I have successfully engineered and deployed interactive learning modules and AI-assisted tools that enhance platform interactivity and performance.
In my previous roles, I have collaborated with teams to set up and manage on-premises servers and network infrastructures, ensuring optimal performance and security. My technical expertise includes configuring Cisco switches and routers, managing LAN and VPN issues, and providing excellent customer support. I thrive in environments where I can leverage my skills to improve technology sales and product development through insightful analysis and recommendations.
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Work history, roles, and key accomplishments
Coachmitu Learning Hub
Apr 2025 - Present (7 months)
Engineered and deployed interactive quizzes and AI-assisted learning modules to improve platform interactivity and performance. Integrated AI tools to automate content generation workflows, reducing production time and enhancing scalability. Worked closely with developers to align content structures with platform architecture and ensure technical accuracy.
Villa Marina Hotel
May 2018 - Jun 2024 (6 years 1 month)
Collaborated to set up, configure, and manage on-premises servers and network infrastructure, ensuring optimal performance, security, and reliability. Proactively monitored network and server performance, identified issues before they impact users, and provided insights and recommendations to guide strategic decisions. Configured and setup Cisco Switches, Routers, Mikrotik, D-Link, Tp-Link, Access
Atlanticbet Nigeria Limited
May 2014 - Jul 2016 (2 years 2 months)
Troubleshooted internet and network connectivity problems, increasing network performance, and provided on-site technical support for desktop systems, laptops, peripherals, and related software. Assisted with setting up and configuring user accounts and profiles in Active Directory (AD), Office 365, and other relevant systems. Configured and installed printers, scanners, copier machines, and other
Purity Computer
Jan 2012 - May 2014 (2 years 4 months)
Troubleshooted and resolved hardware, software, and network issues, ensuring minimal disruption to end-users, and responded to user requests for support via phone, email, or ticketing systems. Installed, configured, and maintained desktop and laptop computers, printers, and other peripherals. Supported users with remote desktop solutions and virtual desktop infrastructure (VDI).
Degrees, certifications, and relevant coursework
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