Osaruyi-omorowa Deborah

I’m a results-driven Customer Support Representative with 3+ years of experience delivering fast, empathetic support across email, chat, and phone. I’m known for resolving complex issues, managing high-volume inquiries, and improving outcomes for both customers and teams.

In my recent role as a Contact Center Agent (Live Chat) at Kuda MFB, I managed 80+ inquiries daily and achieved a 95% customer satisfaction rate. I also improved ticket resolution time by 20% by resolving technical and account-related issues efficiently.

I bring a continuous-improvement mindset to customer care. At Beta Storel, I supported process improvements that reduced follow-up inquiries by approximately 20% through proactive communication and timely order status updates.

I’m highly skilled with Zendesk, HubSpot, and remote collaboration tools, and I prioritize attention to detail in documentation and escalation. I’m open to all time zones and thrive in fast-paced remote environments where clear communication and strong follow-through matter.