Royaline Achara
@royalineachara
Customer support representative at Beta Stores who handled 30+ daily customer interactions and maintained an 85% satisfaction rating.
NigeriaWhat I'm looking for
At Beta Stores, I handled 30+ daily customer interactions across phone, email, and live chat in a remote support environment. I used HubSpot CRM for ticket management and customer tracking.
I maintained a reported 85% customer satisfaction rating by understanding customer needs and working toward effective issue resolution. In one case, I reassured a customer about an order-delivery issue, coordinated with the delivery agent, and followed through until the product was delivered.
At Win's Stores, I handled 30+ daily customer interactions across phone, email, and live chat. I prioritised enquiries to support prompt responses and issue resolution.
I'm seeking to bring my customer support experience to iClosed while developing deeper expertise in SaaS troubleshooting and automation support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Beta Stores
Jan 2024 - Mar 2025 (1 year 2 months)
Managed 30+ daily customer interactions across phone, email, and live chat in a high-volume remote support environment. Maintained an 85% customer satisfaction rating and used HubSpot CRM for ticket management.
Customer Service & Call Center Representative
Win's Stores
Jun 2023 - Nov 2023 (5 months)
Handled 30+ daily customer interactions via phone, email, and live chat. Maintained an 85% customer satisfaction rating through timely responses and effective handling of customer concerns.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Agriculture, Forestry and Wildlife Resource Management
Bachelor of Agriculture in Forestry and Wildlife Resource Management from the University of Calabar, expected to complete in 2026.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Royaline?
You can contact Royaline and 90k+ other talented remote workers on Himalayas.
Message RoyalineGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
