Osagie Victory

I've supported customers at Herbmetic & Co, Chaman Integrated, and Barry White, resolving inquiries, complaints, returns, exchanges, and order-related issues across phone, email, and chat.

At Chaman Integrated, I owned HubSpot data quality, produced customer-service performance reports, and partnered with leadership on improvements that reduced repeat complaints and lifted satisfaction scores. I also supported onboarding and coordinated workflows between customer-facing teams and management.

At Herbmetic & Co, I manage high volumes of inbound and outbound calls, process orders accurately, and provide proactive follow-up that supports a smooth post-purchase experience. I keep detailed interaction records for quality assurance and service improvement.

I'm calm and solution-focused under pressure, comfortable working independently in distributed teams, and committed to clear communication and reliable follow-through.