Orlando Orellana
@orlandoorellana
Marketing and customer experience professional improving leads, support quality, and training outcomes for U.S. clients.
El SalvadorWhat I'm looking for
I’m a Marketing and Customer Experience professional with 10+ years of experience across BPO, telecommunications, and international education markets. I bring proven expertise in customer support, technical troubleshooting, lead generation, and training delivery, with strong experience supporting U.S.-based clients.
In my recent role, I generated qualified leads by analyzing customer data and matched prospective tenants with suitable housing options to improve conversion opportunities. I also handled inbound maintenance/service calls, coordinated requests with HVAC, plumbing, and utilities technicians, and kept accurate service logs in CRM systems while driving timely follow-ups to ensure high customer satisfaction.
Earlier, I delivered customized English training and built marketing campaigns to attract new enrollments, while analyzing market trends and customer behavior to support growth. From Concentrix, I strengthened my technical support foundation for U.S. telecom clients and contributed as a trainer and onboarding point of contact, ensuring QA compliance and consistent service standards.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Focus
Jan 2025 - Apr 2025 (3 months)
Generated qualified leads by analyzing customer budget, location, and preferences, then matched prospects to suitable housing options. Handled inbound maintenance and service complaint calls, coordinated technician service requests, and maintained accurate CRM service logs with timely follow-ups to resolve issues.
Foreign Language Consultant
Learn Room Education
Sep 2016 - Sep 2024 (8 years)
Delivered customized English training based on student proficiency and goals, improving engagement and retention through tailored lesson plans and materials. Planned and executed marketing campaigns, analyzed market trends and customer behavior, and supported enrollment growth through cross-functional collaboration and personalized client communications.
Provided customer service and technical support for U.S.-based telecom clients, troubleshooting internet connectivity issues across PCs, laptops, and mobile devices. Managed accounts for service upgrades and billing/plan changes, delivered product and soft-skills training, and ensured QA and client service compliance through assessments and live call monitoring.
Education
Degrees, certifications, and relevant coursework
Universidad Francisco Gavidia
Bachelor’s degree, Marketing and advertising
Earned a bachelor’s degree in marketing and advertising from Universidad Francisco Gavidia in El Salvador.
Availability
Location
El SalvadorAuthorized to work in
Social media
Job categories
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