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Orandy Fenlater

@orandyfenlater

Customer support professional at Influx Holdings LLC who resolved account and technical issues for a school scheduling platform.

Jamaica

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What I'm looking for

I'm open to remote work across any US or Canada time zone.

At Influx Holdings LLC, I delivered email and live chat support for a school scheduling platform, handling 30–40 tickets and chats daily. I resolved account issues, troubleshot technical problems, and guided users through the product.

At Allone Home Health, I served as the first point of contact for incoming patient referrals and managed intake by phone through admission. I verified insurance eligibility and authorization requirements and maintained records in EMR and CRM systems.

Across call center, sales, and customer service roles, I handled customer inquiries by phone, email, and chat. My work included scheduling appointments, resolving accounts, and assisting customers with flight reservations and changes.

Experience

Work history, roles, and key accomplishments

Home Health Intake Coordinator

Allone Home Health

Apr 2025 - Mar 2026 (11 months)

Served as first point of contact for 20+ patient referrals daily, managing intake by phone and verifying insurance eligibility. Coordinated care with physicians and case managers, maintaining records in EMR and CRM systems.

Wellsky Kinnser MatrixCare EMR CRM Insurance Verification Appointment Scheduling Data Entry

Scheduler / Inside Sales Representative

Brakes To You

Jan 2024 - Apr 2025 (1 year 3 months)

Handled 80+ inbound and outbound calls daily to schedule automotive repair appointments and convert inquiries into bookings. Managed calendars and maintained CRM records.

Inbound Outbound Calls Appointment Scheduling CRM Consultative Sales Customer Service

Collections Specialist

Achieve Test Prep

Apr 2023 - Sep 2023 (5 months)

Contacted customers regarding outstanding balances, negotiated payment plans, and maintained detailed collection records.

Collections Negotiation Customer Service Data Entry

Customer Support Specialist (Remote)

Influx Holdings LLC

Aug 2021 - Apr 2023 (1 year 8 months)

Provided email and live chat support for a school scheduling platform, handling 30-40 tickets/chats daily. Resolved account issues, troubleshot technical problems, and escalated complex tickets.

Email Support Live Chat Ticketing Troubleshooting Escalation Handling

Reservation Sales Agent

Conduent

Feb 2018 - Nov 2019 (1 year 9 months)

Assisted customers with flight reservations, modifications, and cancellations, handling 125+ calls daily. Provided accurate fare and policy information while maintaining high customer satisfaction.

Inbound Calls Reservation Systems Customer Service First Call Resolution

Customer Service Associate

Fontana Pharmacy

Jul 2011 - Apr 2016 (4 years 9 months)

Provided in-person customer service and product support in a retail pharmacy setting. Managed inventory and merchandising while supporting team customer-satisfaction goals.

Customer Service Inventory Management Merchandising