Samantha BeecherSB
Open to opportunities

Samantha Beecher

@samanthabeecher

Dynamic customer service and sales professional with five years experience.

Jamaica

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dynamic and results-driven Customer Service and Sales Professional with over five years of experience in delivering exceptional customer support and driving sales. My expertise lies in problem-solving, multitasking, and proactive communication across various channels, including phone, email, and chat. I thrive in remote environments, having spent nearly three years working for US-based companies, and I am passionate about enhancing customer satisfaction and contributing to business success.

In my recent role as a Travel Support Consultant at Princess Cruises, I effectively communicated with travel agents, assisting with bookings and troubleshooting issues to ensure seamless transactions. My experience as a Dental Staffing Acquisition Specialist allowed me to connect over 90 qualified dental professionals with staffing opportunities, showcasing my ability to attract top talent and provide exceptional candidate support. I am recognized for my efficiency and dedication to improving processes, which has strengthened workforce flexibility in my previous roles.

Experience

Work history, roles, and key accomplishments

PA
Current

Travel Support Consultant

Princess Cruises (via Arise)

Sep 2023 - Nov 2024 (1 year 2 months)

Communicated with travel agents via phone, email, and chat, assisting with bookings, pricing inquiries, and availability. Proactively troubleshot booking and payment issues, ensuring seamless transactions and high customer satisfaction. Utilized CRM platforms to maintain accurate customer records.

CL

Dental Staffing Acquisition Specialist

Clipboard Health LLC

Jan 2024 - Mar 2024 (2 months)

Contributed to candidate sourcing and recruitment, successfully connecting over 90 qualified dental professionals with temporary staffing opportunities. Created compelling job postings and outreach campaigns, attracting top talent through various channels.

CS

Care Coordinator

Care Solace

Feb 2023 - Nov 2023 (9 months)

Served as a dedicated concierge for mental health services, ensuring clients received the right care efficiently. Conducted in-depth client assessments and matched them with suitable providers based on needs and availability.

Education

Degrees, certifications, and relevant coursework

University of the Commonwealth Caribbean logoUC

University of the Commonwealth Caribbean

Bachelor of Science, Human Resource Management

2025 -

HN

Heart Trust NSTA

Certification, Business Administration

2019 - 2019

Completed a certification in Business Administration, focusing on essential business principles and practices.

NC

NCTVET

Certification, Customer Engagement

2018 - 2018

Achieved a certification in Customer Engagement, emphasizing skills in customer service and communication.

Tech stack

Software and tools used professionally

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