SBSamantha Beecher
@samanthabeecher
Dynamic customer service and sales professional with five years experience.
JamaicaWhat I'm looking for
I am a dynamic and results-driven Customer Service and Sales Professional with over five years of experience in delivering exceptional customer support and driving sales. My expertise lies in problem-solving, multitasking, and proactive communication across various channels, including phone, email, and chat. I thrive in remote environments, having spent nearly three years working for US-based companies, and I am passionate about enhancing customer satisfaction and contributing to business success.
In my recent role as a Travel Support Consultant at Princess Cruises, I effectively communicated with travel agents, assisting with bookings and troubleshooting issues to ensure seamless transactions. My experience as a Dental Staffing Acquisition Specialist allowed me to connect over 90 qualified dental professionals with staffing opportunities, showcasing my ability to attract top talent and provide exceptional candidate support. I am recognized for my efficiency and dedication to improving processes, which has strengthened workforce flexibility in my previous roles.
Experience
Work history, roles, and key accomplishments
Travel Support Consultant
Princess Cruises (via Arise)
Sep 2023 - Nov 2024 (1 year 2 months)
Communicated with travel agents via phone, email, and chat, assisting with bookings, pricing inquiries, and availability. Proactively troubleshot booking and payment issues, ensuring seamless transactions and high customer satisfaction. Utilized CRM platforms to maintain accurate customer records.
Dental Staffing Acquisition Specialist
Clipboard Health LLC
Jan 2024 - Mar 2024 (2 months)
Contributed to candidate sourcing and recruitment, successfully connecting over 90 qualified dental professionals with temporary staffing opportunities. Created compelling job postings and outreach campaigns, attracting top talent through various channels.
Care Coordinator
Care Solace
Feb 2023 - Nov 2023 (9 months)
Served as a dedicated concierge for mental health services, ensuring clients received the right care efficiently. Conducted in-depth client assessments and matched them with suitable providers based on needs and availability.
Technical Solutions Specialist
Optimum (via ITEL BPO)
Feb 2021 - Oct 2022 (1 year 8 months)
Provided technical support and troubleshooting across multiple systems, ensuring fast and accurate issue resolution. Assisted with billing inquiries and product support, optimizing the customer experience.
Sales & Customer Experience Specialist
DirectTV (via VXI Global Solutions)
Feb 2020 - Feb 2021 (1 year)
Handled inbound and outbound sales calls, successfully increasing product adoption and revenue. Provided billing, account management, and service activation support, resolving customer concerns efficiently.
Education
Degrees, certifications, and relevant coursework
UCUniversity of the Commonwealth Caribbean
Bachelor of Science, Human Resource Management
2025 -
Heart Trust NSTA
Certification, Business Administration
2019 - 2019
Completed a certification in Business Administration, focusing on essential business principles and practices.
NCTVET
Certification, Customer Engagement
2018 - 2018
Achieved a certification in Customer Engagement, emphasizing skills in customer service and communication.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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