Open to opportunities

Tyra Matthews

@tyramatthews

Customer support and reservations professional delivering exceptional guest experiences with sales, technical support, and Athena Health expertise.

Jamaica

Message

What I'm looking for

I’m looking for a customer-facing role where I can combine hospitality, reservations/sales, and technical support to resolve issues quickly, protect brand quality, and grow with a team focused on excellent QA and service.

I’m a dedicated hospitality and customer service professional committed to delivering exceptional customer experiences through effective communication and a transformative approach to service engagement.

At Iterum Jamaica (Task FLOW Telecommunications), I provided comprehensive sales and technical support for the FLOW network, supporting Caribbean countries with multi-channel communications to resolve technical issues and drive sales targets.

As a Reservations Specialist & Sales Agent at The Office Gurus, I managed high-volume reservation requests and delivered professional B2C sales support, consistently meeting sales targets for insurance products with high QA scores.

I also bring medical administrative experience: I coordinated between medical staff and patients, handled scheduling and medical record organization, and maintained accurate patient charts using the Athena Health system—always upholding patient confidentiality and data entry accuracy.

Experience

Work history, roles, and key accomplishments

Medical Administrative Assistant

Scribbling and Office Support Service

Coordinated between medical staff and patients as the primary point of contact. Managed scheduling, filing, medical record organization, and maintained patient confidentiality with accurate data entry.

Medical Administrative Support Medical Administration Patient Coordination Confidentiality Scheduling Filing Medical Records Administrative Support Professional communication

Reservations Specialist & Sales Agent

The Office Gurus

Managed high-volume reservation requests and provided professional B2C sales support, including insurance products. Updated patient charts using the Athena health system and supported complex inquiries for high-priority accounts such as Privia Health.

Reservations Management B2C Sales Insurance products QA Account Management Professional communication B2C Support Insurance Sales Guest Relations Account Support Patient Charting

Customer Support Agent

Sutherland Global Services

Provided real-time customer support to resolve client inquiries quickly while customizing service delivery to protect brand integrity and maintain client loyalty. Facilitated professional communication across departments for account management.

Professional communication Customer Support Issue Resolution Client Loyalty Brand Integrity Account Management

Chat / Phone Agent

Iterum Jamaica (Task FLOW Telecommunications)

Provided comprehensive sales and technical support for the FLOW network, serving customers across Caribbean countries. Managed multi-channel communications to resolve technical issues and drive sales targets.

Sales Support Technical Support Flow Customer Service Issue Resolution Sales Targets

Chat / Phone Agent

Iterum Jamaica (FLOW Telecommunications)

Provided sales and technical support for the FLOW network, servicing Caribbean countries using the network. Managed multi-channel communications to resolve technical issues and support sales targets.

Sales Support Technical Support Customer Support Network Support Issue Resolution Sales Targets