At Medical Licensing LLC, I manage inbound and outbound communications with healthcare providers, coordinate scheduling and follow-ups, and keep case records and CRM updates current. I work with internal teams and external agencies to resolve customer concerns.
Across remote customer support, sales, and airline service roles, I handled account inquiries, funding applications, passenger check-ins, and baggage claims. At Insurance Supermarket International, I qualified leads using Zendesk and Slack workflows, earning a 95% quality score.
