Ophelia Glover
@opheliaglover
Customer service professional with 14 years of experience.
United StatesWhat I'm looking for
With over 14 years of dedicated experience in customer service, I have honed my skills in managing high-volume calls and delivering exceptional service. My journey began at Papillon Ribbon and Bow Inc, where I efficiently handled inbound and outbound calls, ensuring customer inquiries were addressed promptly. My ability to utilize CRM systems effectively allowed me to document interactions and enhance customer satisfaction.
Currently, I serve as a Customer Service/Data Entry Clerk at Ez Pass New Jersey, where I focus on accuracy in data entry and collaborate with my team to improve service processes. My commitment to enhancing customer satisfaction is evident in my proactive approach to resolving issues and providing tailored solutions. I am passionate about fostering positive customer relationships and continuously seek opportunities to improve my skills and contribute to team success.
Experience
Work history, roles, and key accomplishments
Customer Service / Data Entry Clerk
Ez Pass New Jersey
Jan 2016 - Present (9 years 9 months)
Responsible for conducting data entry tasks with a focus on accuracy while delivering high-quality customer service. Addressed inquiries and resolved issues efficiently, collaborating with team members to enhance service processes and improve customer satisfaction.
Call Centre Agent
Papillon Ribbon and Bow Inc
May 2010 - Dec 2015 (5 years 7 months)
Managed a high volume of inbound and outbound calls, addressing customer inquiries and resolving issues efficiently. Utilized CRM systems to document interactions and provided product information to enhance customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Oklahoma
High School Diploma, General Education
2003 - 2007
Activities and societies: Dean's Honor Roll (2007 - 2009), President’s Honor Roll (2005 - 2006)
Completed high school education, obtaining a High School Diploma or GED.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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