Lanna User

As a customer service representative with a strong background in customer relations and data entry, I have consistently demonstrated my ability to work hard and be a solid team player. With an upbeat and positive attitude, I have proven my skill in establishing rapport with clients and relentlessly motivating to maintain customer satisfaction and contribute to company success.

Throughout my experience, I have developed a strong understanding of customer needs and have honed my skills in creative problem-solving, call documentation, and order and refund processing. I am proficient in a range of software and tools, including Salesforce, Zendesk, and Microsoft Office, and have a strong attention to detail.

I am a quick learner, having cross-trained in multiple departments and successfully entered data into company databases. I am confident in my ability to analyze and update necessary changes to software and processes, and to work with internal teams to understand business needs and changing strategies.