Daniella User
@daniellauser3
Customer service professional skilled in data entry, problem solving, and delivering exceptional customer experiences.
United StatesWhat I'm looking for
I am an experienced customer service representative and data entry clerk with a track record of anticipating customer needs and delivering prompt, efficient solutions. I have worked for EngageCX and AriseVirtualSolutions, and I prioritize empathy, patience and clear communication in every interaction.
My strengths include strong attention to detail, proficiency with MS Office (Outlook, Word, Excel), fast and accurate data entry, and the ability to manage high-volume workloads independently. I have implemented customer service procedures to improve satisfaction and resolved complaints in a timely, professional manner.
I am organized, self-motivated, and adaptable to new systems and technologies, with a focus on maintaining confidentiality and producing reliable, error-free work that supports positive customer outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
EnagageCX
Jan 2020 - Jan 2024 (4 years)
Provided prompt, efficient customer support, resolving complaints and improving satisfaction through implemented policies and procedures. Managed high-volume inquiries and maintained professional, timely resolution.
Data Entry Clerk
AriseVirtualSolutions
Jan 2021 - Jan 2023 (2 years)
Accurately inputted, updated, and maintained company data, scanned and digitized documents, and created spreadsheets to track data and generate reports. Ensured data integrity and confidentiality in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
The University of Southern Mississippi
Bachelor of Arts, Communication
2022 - 2023
Pursued Bachelor of Arts studies emphasizing communication and customer service competencies.
Mississippi Gulf Coast Community College
Associate of Arts, Liberal Arts
2020 - 2021
Completed Associate of Arts coursework focusing on foundational liberal arts and service-related skills.
Gulfport High School
High School Diploma, General Studies
2015 - 2018
Completed High School Diploma with customer-service oriented coursework and extracurricular engagement.
Availability
Location
United StatesAuthorized to work in
Job categories
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